Nancy Lopez Gonzalez
El Paso,TX
Summary
Dynamic team leader with a proven track record at Conduent, excelling in team motivation and conflict resolution. Enhanced productivity through effective workflow management and coaching, achieving consistent deadlines. Skilled in data accuracy and quality improvement, fostering collaboration and communication across departments to drive business success.
Overview
9
9
years of professional experience
Work History
Team Leader
Conduent
El Paso, TX
04.2017 - Current
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
- Managed daily operations, ensuring smooth workflow and timely completion of tasks.
- Improved team efficiency and productivity by restructuring workflow and managing assignments.
- Helped set and manage objectives for quality, productivity and compliance.
- Coordinated team schedules, ensuring optimal staffing levels were maintained at all times.
- Managed high workload with consistent record of achieving deadlines and production targets.
- Collaborated with other departments on cross-functional initiatives aimed at enhancing overall business performance.
- Spearheaded process improvements that led to reduced errors and increased accuracy in task execution.
- Collected, arranged, and input information into database system.
- Developed effective improvement plans in alignment with goals and specifications.
- Helped meet changing demands by recommending improvements to business systems or procedures.
- Conducted regular reviews of operations and identified areas for improvement.
- Contributed to interviewing process and made new hire recommendations.
- Maintained team compliance with company standards, safety practices and regulatory and environmental requirements.
Data Entry Clerk
Source HOV
El Paso, TX
01.2016 - 03.2017
- Completed data entry tasks with accuracy and efficiency.
- Followed established procedures to enter and process data correctly.
- Organized, sorted, and checked input data against original documents.
- Verified accuracy of data entered into system to produce error-free reports.
- Enhanced data accuracy by meticulously reviewing and correcting errors in spreadsheets and databases.
- Maintained strict confidentiality of sensitive client information, ensuring compliance with industry regulations and company policies.
- Maintained a high level of accuracy and speed through continuous self-assessment, surpassing company standards consistently.
- Conducted audits of existing data entry processes.
- Followed data entry protocols, rules and regulations.
- Used computer software to store and retrieve data.
Education
Associate of Science - Computer Science
El Paso Community College
El Paso, TX07-2014
Skills
- Teamwork and collaboration
- Attention to detail
- People management
- Staff training
- Work planning
- Goal setting
- Overseeing daily activities
- Quality improvement
- Daily workflow improvement
- Leading team meetings
- Client support
- Flexible schedule
- Shift scheduling
- Giving constructive feedback
- Technical support
- Overtime management
- Verbal and written communication
- Deadline management
- Task delegation
- Workflow management
- Decision-making
- Audit reporting
- Quality assurance
- Problem-solving abilities
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Team Leader
Conduent
04.2017 - Current
Data Entry Clerk
Source HOV
01.2016 - 03.2017
Associate of Science - Computer Science
El Paso Community College