Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Nancy Lopez Salazar

Marlborough,MA

Summary

Dynamic hospitality professional with a proven track record at Best Western Royal Plaza Hotel, excelling in customer service and problem-solving. Adept at managing reservations and cash handling, I consistently resolved guest issues, enhancing satisfaction and loyalty. My experience as a server at Zarpe further honed my multitasking abilities in fast-paced environments.

Overview

3
3
years of professional experience

Work History

Front Desk Agent

Best Western Royal Plaza Hotel
02.2025 - Current
  • Collected room deposits, fees, and payments.
  • Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
  • Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
  • Resolved guest issues promptly, resulting in positive feedback and return visits.

Server

Zarpe
06.2022 - 09.2024
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.

Education

Hudson High School
Hudson, MA

Skills

  • Customer service
  • Guest services
  • Problem-solving skills
  • Cash handling
  • POS systems
  • Reservations

Languages

Spanish
Native or Bilingual

Timeline

Front Desk Agent

Best Western Royal Plaza Hotel
02.2025 - Current

Server

Zarpe
06.2022 - 09.2024

Hudson High School

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Nancy Lopez Salazar