Nancy Luciano
Ocoee,FL
Summary
One that is proven to work well under pressure and maintain exceptional customer services when communicating with the patients. Greeting them and answering any questions they might have in a friendly, professional and conversational manner.
Overview
2026
2026
years of professional experience
Work History
My Endocrinologist
- Welcome patients and take preliminary information
- Record all patient information in database
- Schedule, reschedule and cancel appointments
- Take telephone calls and provide information to both callers and walk-in patients
- Ensure that charges and payments are posted appropriately
- Make charts for new patients
- Manage and coordinate patient flow
- Take and verify patients' insurance verification
- Maintain the front office in a clean and tidy manner
SCHEDULING COORDINATOR SR
Orlando Health
04.2022 - Current
- Utilized advanced software tools like Excel, Outlook, and scheduling-specific platforms to effectively manage comprehensive appointment calendars.
- Proactively identified scheduling issues and developed quick solutions to promote efficiency and profitability.
- Managed daily scheduling conflicts to reduce operational backlogs and support full shift-coverage.
- Communicated scheduling changes to staff members, implementing proof-of-receipt to reduce errors.
- Worked with manager and supervisor to plan and coordinate production schedules.
- Optimized workflow by prioritizing tasks based on urgency and aligning staff assignments accordingly.
- Supported company growth by effectively managing an increasing volume of scheduling requests without compromising service quality.
- Developed strong working relationships with management and executive team through effective scheduling and communication skills.
- Generated reports and tracked data to monitor operational priorities and scheduling.
- Increased patient satisfaction through timely appointment scheduling and proactive management of wait times.
Front Office Assistant
Orlando Health
05.2022 - 04.2023
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Maintained a professional and welcoming environment for clients, contributing to an overall positive experience.
- Responded to inquiries from callers seeking information.
- Directed phone inquiries, answered customer questions, and scheduled appointments.
- Coordinated master schedule by booking and rescheduling appointments and balancing workloads.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Collaborated with team members to improve overall front office performance through consistent feedback and process improvement suggestions.
- Developed procedures for handling sensitive information, maintaining confidentiality and adhering to company policies.
Education
High School -
Ocoee High
Ocooe, FL06.2010
Skills
- Insurance and Copay Handling
- Billing/Accounts Payable
- Inventory Management
- Insurance Claims Status and EOB follow ups
- Patient Scheduling
- Complaint Handling
- Multiline Telephone Operations
- Payments Processing
- Patient Education
- Medical Forms Guidance
- Billing and Correspondence
- Records Safety
- HIPPA Law Educated
- Bilingual English & Spanish
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Dependable and responsible
- Multitasking Abilities
- Excellent communication
Languages
Spanish
Native or Bilingual
Timeline
Front Office Assistant
Orlando Health
05.2022 - 04.2023
SCHEDULING COORDINATOR SR
Orlando Health
04.2022 - Current
My Endocrinologist
High School -
Ocoee High
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