Nancy Luna Cabibbo
Winter Garden,FL
Summary
Dynamic event coordinator with over 10 years of experience in managing corporate and private events. Known for exceptional attention to detail and problem-solving abilities, successfully enhancing guest experiences through effective collaboration and communication.
Overview
32
32
years of professional experience
Work History
Customer Service & Sales Associate
Stretch Zone
09.2025 - Current
- Serve as main point of contact for clients, facilitating a hospitable and professional interaction.
- Managed appointment scheduling and responded to client inquiries about memberships. Answered incoming calls, delivering effective assistance to clients. Guided clients in understanding membership options, improving service delivery. With a 50% closing on sales.
- Enhance customer relationships through strategic follow-up communication and individualized service.
- Manage client issues fostering customer satisfaction and retention.
- Uphold precision in customer records and facilitate daily administrative tasks.
- Support studio performance objectives while maintaining a clean, organized, and professional environment.
Event Consultant & Event Coordinator
Violectric, Inc
01.2010 - Current
- Consult with clients to determine event objectives, entertainment needs, budgets, and logistical requirements. Coordinate all aspects of corporate events, private functions, public concerts, festivals, and special events. Serve as a client-facing representative, ensuring a high level of customer service and satisfaction throughout the planning and execution process. Assist in developing event proposals, presentations, contracts, and supporting documentation.
- Establish and maintain professional relationships with Destination Management Companies (DMCs), Production Companies (PCs), Talent Agencies, venues, hotels, and event vendors. Coordinate communications between all event stakeholders to ensure efficient planning and execution. Facilitate contract fulfillment and oversee entertainment and production deliverables.
- Maintain detailed knowledge of event venues, ballrooms, convention centers, and hotel meeting spaces. Review and interpret floor plans to determine optimal event layouts and entertainment placement. Advise clients and production teams on best practices for venue utilization and guest experience.
- Develop and distribute detailed event timelines, schedules, production notes, and event specifications. Coordinate pre-event planning meetings and on-site event execution. Manage event logistics, including transportation, accommodations, catering schedules, and talent requirements. Coordinate vendor, crew, and performer meals, including dietary restrictions and special requests.
- Coordinate entertainment talent, technical crews, and production personnel for single and multi-venue events. Stage manage live performances and oversee event flow during event execution. Monitor event schedules and troubleshoot operational issues to ensure seamless delivery. Serve as the primary point of contact for performers and production teams during events. Event size from 50 to over 500 people.
- Create, maintain, and distribute Sales Event Orders (SEOs), Banquet Event Orders (BEOs), and event documentation. Utilize Microsoft Office applications to prepare proposals, presentations, reports, schedules, and correspondence. Maintain accurate event records, timelines, and client files.
- Assist with merchandise sales and inventory management during events. Operate Point-of-Sale (POS) systems and process transactions accurately. Handle cash management, sales tax collection, reconciliation, and reporting procedures. Assist with event budgeting and expense tracking as assigned.
Office Manager
Sunshine Car Service
01.2010 - 12.2011
- Delivered outstanding concierge services to maximize guest satisfaction. Responded promptly to guest inquiries and resolved issues efficiently. Facilitated transportation and entertainment bookings tailored to guest preferences. Monitored guest feedback to continuously refine service offerings. Educated staff on best customer service practices and procedures. Maintained comprehensive knowledge of local events and attractions. Collaborated with various departments to enhance overall service coordination. Addressed guest concerns proactively to foster positive experiences.
- Event management
- Delivered comprehensive office support through efficient filing and mailing processes. Oversaw management of social media platforms to boost engagement. Conducted filing operations for streamlined document retrieval. Performed mailing responsibilities to facilitate effective communication.
- Managed dispatch and reservation operations to maximize efficiency and accuracy. Ensured timely processing of client requests for dispatch services and reservations. Collaborated with team members to streamline logistics and enhance service delivery. Documented all reservation and dispatch activities to support continuous improvement.
- Executed group transportation and special events. Working with a staff of 10 - 50. Orchestrated logistical arrangements for successful event delivery. Handled participant communications and registrations to streamline processes.
Sourcing & Procurement Coordinator
Disney Worldwide Services, Inc
10.2007 - 12.2007
- Provided administrative and customer support for multiple projects serving Walt Disney World Resort and Disney Cruise Line operations
- Coordinated communications between vendors, internal teams, and business partners
- Managed project tracking, documentation, and scheduling to support operational goals
- Assisted with presentations, meetings, and event logistics
- Maintained strong professional relationships while ensuring quality service and timely follow-through
DMC Program Manager
Experience Florida
08.2006 - 12.2007
- Coordinated with sales teams to facilitate programs designed for corporate convention and incentive groups
- Coordinate with hotel sales managers and convention services managers to achieve successful event delivery
- managed staffing transportation management, special event management, group activities coordination, and entertainment management
- Manage communications across event stakeholders to ensure optimal planning and execution.
- Consult clients and production teams regarding effective practices for maximizing venue usage and enhancing guest satisfaction.
- Direct collaboration with entertainment talent, technical crews, and production personnel for single and multi-venue events.
Account Coordinator
Walt Disney World Resort
09.1994 - 05.2006
- Completed Disney Traditions Training and delivered exceptional guest service consistent with Disney standards
- Worked in multiple departments including Resort Front Desk Operations, Sales Support, Conventions, and Special Events
- Assisted guests with reservations, information requests, problem resolution, and special accommodations
- Responded to customer inquiries by phone, email, and in person while maintaining a professional and friendly demeanor
- Resolved guest concerns quickly and effectively to ensure positive experiences
- Supported VIP guests, executives, and special event participants with personalized service and attention to detail
- Coordinated event logistics, guest communications, and operational support for conventions and special events
- Conducted site inspections and presentations for clients and business partners
- Collaborated with multiple departments to ensure seamless service delivery and customer satisfaction
Education
Associate of Science - Marketing
College of DuPage
Glen Ellyn, IL06-1997
Skills
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Event design
- Multitasking and organization
- Adaptability and flexibility
- Events logistics management
- Conflict resolution
- Guest relations
- Client relationship development
- Staff management
- Schedule management
- Workflow management
- Room setup and breakdown
- Project management
- Client meetings
Languages
Spanish
Professional Working
Timeline
Customer Service & Sales Associate
Stretch Zone
09.2025 - Current
Event Consultant & Event Coordinator
Violectric, Inc
01.2010 - Current
Office Manager
Sunshine Car Service
01.2010 - 12.2011
Sourcing & Procurement Coordinator
Disney Worldwide Services, Inc
10.2007 - 12.2007
DMC Program Manager
Experience Florida
08.2006 - 12.2007
Account Coordinator
Walt Disney World Resort
09.1994 - 05.2006
Associate of Science - Marketing
College of DuPage