Nancy Martin
Litchfield Park,AZ
Summary
Proven leader at Brighton Collectibles, adept in enhancing store performance and customer experience through expert inventory control and strategic merchandise displays. Excelled in problem-solving and customer service, significantly improving store operations and mentoring staff for success. Demonstrates a keen ability to analyze sales data and implement efficient solutions.
Overview
10
10
years of professional experience
3
3
years of post-secondary education
1
1
Certification
Work History
Assistant Store Manager
Brighton Collectibles
11.2014 - Current
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
Education
University of Phoenix
Phoenix, AZ 01.2004 - 05.2007
Skills
Problem-Solving
Customer Service
Customer experience
Customer Service and Engagement
Retail Operations
Inventory Control
Customer Relations
Store Organization
Time Management
Certification
- University of Southern California, Advertising and Public Relations
- University of Southern California, Market Research
Community Participation
Project Pink, funding raising support for Cancer Treatment Center Arizona:
Coordinated with the organization to supply accessories for annual Fashion Show featuring cancer survivors
Check for a Lump:
Annual support for 5k walk/run at the Westin Hotel in Scottsdale.
Timeline
Assistant Store Manager
Brighton Collectibles
11.2014 - Current
University of Phoenix
01.2004 - 05.2007
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