Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Nancy Masci

Port Orange,FL

Summary

Adept in professional and healthcare customer service, I excelled at Health Insurance Associates by swiftly resolving client concerns and enhancing satisfaction. My strong communication skills and detail-oriented approach, coupled with efficient problem-solving at Premier Care In Bathing, underscore my commitment to excellence. Expertise includes empathetic communication and organizational skills.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Customer Service

Health Insurance Associates
03.2019 - Current
  • Delivered exceptional customer service, addressing client concerns promptly and professionally.
  • Resolved customer complaints promptly, demonstrating commitment to excellent customer service.
  • Answered customers' questions and providing exceptional customer service.
  • Excellent communication skills, both verbal and written.
  • Organized and detail-oriented with a strong work ethic.

Appointment Scheduler

Premier Care In Bathing
01.2015 - 01.2019
  • Answered phone calls and answered questions from potential customers.
  • Provided excellent customer service through attentive listening, empathetic communication, and efficient problem-solving during the scheduling process.
  • Handled complaints and questions, and re-directed calls to other team members.

Education

High School Diploma -

Farmingdale Senior High School
Farmingdale, NY

Skills

  • Professional Customer Service
  • Healthcare Customer Service
  • Strong customer service
  • Attentive Customer Service
  • Call Center Customer Service

Certification

Experience in ... Five-9, CRM, Rippling, ACT, Salesforce, type 50 wpm

Timeline

Customer Service

Health Insurance Associates
03.2019 - Current

Appointment Scheduler

Premier Care In Bathing
01.2015 - 01.2019

High School Diploma -

Farmingdale Senior High School

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Nancy Masci