Dedicated customer service professional with over 16 years of experience. Proven ability to enhance customer satisfaction through effective problem-solving, active listening, and collaboration.
Overview
26
26
years of professional experience
Work History
Customer Service Representative
Horizon Promotional Products
Jacksonville FL
10.2009 - Current
Managed customer inquiries through multiple channels, ensuring timely and accurate responses.
Resolved product issues by collaborating with cross-functional teams to improve service quality.
Trained and mentored new staff on customer service protocols and systems usage.
Enhanced customer satisfaction by implementing feedback-driven improvements in service processes.
Front End Receptionist
Specialties USA
Jacksonville FL
01.2004 - 10.2009
Managed front desk operations, ensuring efficient visitor check-in and appointment scheduling.
Provided exceptional customer service, addressing inquiries and resolving issues promptly.
Coordinated communication between departments to streamline information flow and enhance collaboration.
Maintained organized filing systems for customer records.
Assisted sales team with day to day schedules.
Copy Center Manager
Office Depot
Jacksonville FL
02.2000 - 12.2003
Managed daily operations of copy center, ensuring efficient workflow and high-quality output.
Trained and mentored staff on equipment usage and customer service best practices.
Implemented inventory control measures to optimize supply management and reduce waste.
Developed promotional materials that enhanced customer engagement and increased sales.
Education
Associate of Arts - Fine Arts
Camden County Community College
Blackwood NJ
05-1981
Skills
Customer service
Active listening
Critical thinking
Data entry
Accomplishments
Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.