Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Nancy McCloskey

Jacksonville

Summary

Dedicated customer service professional with over 16 years of experience. Proven ability to enhance customer satisfaction through effective problem-solving, active listening, and collaboration.

Overview

26
26
years of professional experience

Work History

Customer Service Representative

Horizon Promotional Products
Jacksonville FL
10.2009 - Current
  • Managed customer inquiries through multiple channels, ensuring timely and accurate responses.
  • Resolved product issues by collaborating with cross-functional teams to improve service quality.
  • Trained and mentored new staff on customer service protocols and systems usage.
  • Enhanced customer satisfaction by implementing feedback-driven improvements in service processes.

Front End Receptionist

Specialties USA
Jacksonville FL
01.2004 - 10.2009
  • Managed front desk operations, ensuring efficient visitor check-in and appointment scheduling.
  • Provided exceptional customer service, addressing inquiries and resolving issues promptly.
  • Coordinated communication between departments to streamline information flow and enhance collaboration.
  • Maintained organized filing systems for customer records.
  • Assisted sales team with day to day schedules.

Copy Center Manager

Office Depot
Jacksonville FL
02.2000 - 12.2003
  • Managed daily operations of copy center, ensuring efficient workflow and high-quality output.
  • Trained and mentored staff on equipment usage and customer service best practices.
  • Implemented inventory control measures to optimize supply management and reduce waste.
  • Developed promotional materials that enhanced customer engagement and increased sales.

Education

Associate of Arts - Fine Arts

Camden County Community College
Blackwood NJ
05-1981

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry

Accomplishments

  • Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.

Timeline

Customer Service Representative

Horizon Promotional Products
10.2009 - Current

Front End Receptionist

Specialties USA
01.2004 - 10.2009

Copy Center Manager

Office Depot
02.2000 - 12.2003

Associate of Arts - Fine Arts

Camden County Community College
Nancy McCloskey