Nancy McDowell
Edgewood,KY
Summary
Hard working , Enthusiastic Supported Employment Specialist passionate about helping others reach personal and professional goals. Highly skilled at networking to build vital relationships with leading area employers and clients. Strategic when placing clients in rewarding jobs based on skills, interests, and abilities. Successful at coaching clients on enhancing employable skills, motivation, resume writing, job development, interviewing, time management and teamwork skills. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and customer satisfaction.
Overview
15
15
years of professional experience
Work History
Employment Specialist/Coach
New Perceptions
Edgewood , KY
09.2015 - Current
- Recognized client employment barriers and devised strategies to resolve them through expressing empathy and listening.
- Matched clients to open positions based on skills and work requirements.
- Performed initial client assessment and analysis to begin research process
- Worked directly with Clients to prepare workplace readiness through health coaching, educational training and job readiness preparation.
- Enhanced community outreach to bring in new candidates, highlight programs and meet targets.
- Resolved conflicts and negotiated mutually beneficial agreements between parties with Long Term Support and follow up!
- Provided career counseling and job coaching and worked one-on-one with clients on job retention.
Recruiting Coordinator/Seasonal Worker
DHL
Erlanger, KY
09.2014 - 01.2015
- Worked with recruiting teams and human resources representatives to accomplish hiring objectives.
- Reached out to qualified referral candidates to obtain applications.
- Coordinated incoming job requisitions and applications.
- Verified applicant references and employment details.
- Developed lists of qualified candidates for corporate hiring managers.
- Operated and maintained applicant tracking and candidate management systems.
- Staffed high volume work force
Employment Specialist
Redwood
Fort Mitchell, KY
05.2007 - 08.2014
- Matched clients to open positions based on skills and work requirements.
- Recognized client employment barriers and devised strategies to resolve.
- Enhanced candidates' potential to find employment by teaching job search skills and holding mock interviews.
- Interviewed clients and administered assessments to determine employability, including identifying skills and evaluating barriers.
- Communicated and exchanged information with assigned case manager and other team members involved with assigned participants.
- Monitored participant's progress and provided encouragement and motivation to succeed.
Education
Bachelor of Social Sevices - Social Work
Northern Kentucky University
Newport, KY12.2011
Skills
- Records documentation
- Training and mentoring
- Training development
- File and records management
- Compassion
- Good telephone etiquette
Client assessment, Coaching and Interviewing
- Computer proficiency
- MS Office
- Planning and Coordination
- Teamwork
- HIPAA compliant
- Conflict resolution
- Good listening skills
Accomplishments
- Achieved Highest Placement Level through effectively helping with Job placement and retention.
- Collaborated with team of seven in the development of CARF Accreditation.
- Chosen out of all my team members to go to an APSE leadership program through the University of Kentucky APSE Chapter.
Timeline
Employment Specialist/Coach
New Perceptions
09.2015 - Current
Recruiting Coordinator/Seasonal Worker
DHL
09.2014 - 01.2015
Employment Specialist
Redwood
05.2007 - 08.2014
Bachelor of Social Sevices - Social Work
Northern Kentucky University
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