Nancy McLauglin
Glen Allen,VA
Summary
Dynamic leader with extensive experience at Rappahannock Juvenile Detention Center, specializing in crisis management and behavior modification. Successfully implemented programs that improved conflict resolution among diverse populations. Skilled in administrative documentation, ensuring compliance and enhancing team performance through strategic guidance.
Overview
10
10
years of professional experience
Work History
Senior Resident Supervisor
Rappahannock Juvenile Detention Center
Stafford, VA
10.2017 - Current
- Provided direct supervision and leadership for all resident supervisors and control room specialists.
Assisted in developing and implementing behavior modification and discipline programs for residents.
Managed immediate crisis situations in secure areas, ensuring safety and compliance.
Conducted assessments of resident needs, classifications, orientations, and counseling to inform care strategies.
Evaluated individual resident behaviors and communicated feedback to treatment teams for program consistency.
Secured transportation arrangements away from the facility as needed.
Facilitated conflict resolution and implemented de-escalation techniques effectively.
Ensured timely and accurate completion of all administrative documents, including progress notes and safety records.
Resident Specialist 2
Bonair Juvenile Corrections Center
Chesterfield, VA
07.2015 - 10.2017
- Collaborated with diverse clients, co-workers, and community agencies in criminal justice settings.
Supervised up to 20 residents and four staff members, ensuring compliance with procedures.
Trained new staff on operational protocols within community unit.
Interpreted guidelines for families and youth, addressing needs of socio-economically diverse populations.
Applied de-escalation protocols through group discussions to resolve conflicts safely.
Provided ongoing counseling to youth in high-volume environments, facilitating Mutual Help Groups.
Utilized conflict resolution skills to maintain calm communication during disputes.
Implemented treatment programs that foster personal growth and community readiness.
Education
Master of Arts - Human Services/Criminal Justice
Liberty University
Lynchburg, VA07-2017
Bachelor of Science - Sports Management
Virginia Commonwealth University
Richmond, VA05-2005
Skills
- Crisis management
- Behavior modification
- Program implementation
- Conflict resolution
- Administrative documentation
- Team leadership
Timeline
Senior Resident Supervisor
Rappahannock Juvenile Detention Center
10.2017 - Current
Resident Specialist 2
Bonair Juvenile Corrections Center
07.2015 - 10.2017
Master of Arts - Human Services/Criminal Justice
Liberty University
Bachelor of Science - Sports Management
Virginia Commonwealth University
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