Nancy Mercer
Upland,CA
Summary
Dynamic leader with a proven track record spreading the Gospel while serving those experiencing homelessness, mental health and disabilities that are living in a place not meant for habitation. Enhancing team collaboration and improving project efficiency through strategic planning and strong Christian leadership skills. Excel in staff development, training, while fostering a culture of dignity and belonging. Understanding the importance of Diversity, Equity and Inclusion in the workplace. Strongly commitment to Christian core values of Hope and Love. Highly devoted to professionalism in the workplace and giving all the glory to Christ Jesus with loyalty and integrity. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement towards the clients served.
Overview
12
12
years of professional experience
Work History
Director of Outreach and Community Services
Step Up
07.2017 - 03.2024
- Managed 30 employees, several teams and 2 Counties (San Bernardino and Riverside) with team collaboration through regular communication and engagement to implement RCC (Reach - Care - Connect) strategy, goal setting, and performance evaluations.
- Active participation and advocating with those experiencing, homelessness, mental health, and disabilities.
- Develop and create monthly training schedules for all staff and teams for professional development.
- Developed high-performing teams by providing, mentorship, leadership, guidance, and opportunities for professional growth while understand Diversity, Equity, and Inclusion (DEI)
- Effective bi-weekly data review on improvements to be made on gaps in training and making adjustments needed to identify all processes and training information is effective and efficient for a successful training program.
- Improved project efficiency with strategic planning, resource allocation, and time management practices.
- Optimized staff performance by designing comprehensive training programs tailored to individual needs and company needs.
Residential Treatment Center - Counselor
Stars Behavior Group
03.2012 - 08.2017
- Enhanced client progress by utilizing evidence-based counseling techniques and individualized treatment plans.
- Working with homelessness, mental health and those with disabilities living in places not meant for habitation.
- Caseload of 4 to14 individuals seen and counseled per day.
Education
Doctor of Philosophy in Religious Studies -
Next Dimension University
Ontario, CA08.2015
Master of Divinity - Christian Theological Education
Next Dimension University
Ontario, CA08.2013
Associate of Arts - Discipleship in Biblical Studies/Ministry Training
School of Ministry
San Bernardino, CA05.2013
Skills
- Staff Development and Training in Excellence
- Training in excellence
- Flexible, detailed oriented, and self-starter
- Build positive working Relationships/Collaboration
- Strong verbal, written and communication skills
- Effectively organize and prioritize task to meet deadlines
- Strong computer skills and technology driven
- Committed to confidentiality
- Team Management
- Charismatic Leader
- Problem-Solving
Christian Leadership Mentorship
2024 Impartation by the following Pastors, Evangelist, Authors, and Visionary Leaders
- Pastor Marco Garcia – Home Church - The Way San Bernardino Campus
- Pastor Robert Cuencas - Foundational Growth - The Way Arizona Campus
- Pastor Abriana Villalobos - Leadership - The Way LA Campus
- Pastor Vlad Savchuk - Growth Conference - Hungry Gen Muli-Cultural Church
- Pastor Mike Signorelli - Growth Conference - V1 Church
- Dominic Russo - Growth Conference – Global Outreach - reaching millions
- Demi Tebow - Visionary Leader and Humanitarian, Spreading the Gospel
- Pastor Melody Fabian – Women's Conference - Fire International
- Ashley Nadine – May 2024 – Author - Testimony on Human Trafficking
Timeline
Director of Outreach and Community Services
Step Up
07.2017 - 03.2024
Residential Treatment Center - Counselor
Stars Behavior Group
03.2012 - 08.2017
Doctor of Philosophy in Religious Studies -
Next Dimension University
Master of Divinity - Christian Theological Education
Next Dimension University
Associate of Arts - Discipleship in Biblical Studies/Ministry Training
School of Ministry
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