Nancy Mergard
Twin Peaks,CA
Summary
Profile
Accomplished, reliable,professional, personable, committed, goal driven, detail oriented, organized, consistent,communicates
Overview
38
38
years of professional experience
Work History
Retail Sales Manager
Jockey International, Inc
07.2012 - 04.2023
- Increased activewear sales by $10,000 just by improving presentation
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Trained team members in successful strategies to meet operational and sales targets.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Greeted all customers cheerfully and asked open-ended questions to ascertain needs.
- Maintained company's visual merchandise standards through general housekeeping and planograms and made improvements where needed to increase sales.
- Created employee schedules to align coverage with forecasted demands.
- Managed day-to-day staffing and handled scheduling for all store employees.
- Established objectives to offer team members clear roadmap to help company achieve overall goals.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Built relationships with customers and community to establish long-term business growth.
- Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
Manager
Basix For Sun-N-Snow
05.2009 - 05.2012
- Greeted customers and introduced them to new product arrivals
- Accessed customer needs and directed them to product
- Designed window displays for Holidays and special events
- Merchandise store
- Responsible for Opening and Closing store
Project Manager/Head Interior Designer
Criterion Associates - Architectural Office
06.1985 - 02.1993
- Created sketches and technical drawings to present design concepts to clients and final presentations
- Identified design requirements for each project.
- Analyzed feedback from customers and staff to refine design concepts.
- Collaborated with senior management to develop, review and finalize design concepts.
- Assisted in development of new materials for design projects.
- In charge of several Interior Design projects
- Produced furniture designs and met with manufacture
- Read Architectural Drawings
Education
Bachelor of Arts - Commercial Interior Design, Design Dept/ Marketing
CSULB
Long Beach, CASkills
- Management
- Business Analytics
- Sales Statistics Analysis
- Customer Engagement
- Staff Development
- Customer Loyalty
- Computer Skills
References
References per request
Timeline
Retail Sales Manager
Jockey International, Inc
07.2012 - 04.2023
Manager
Basix For Sun-N-Snow
05.2009 - 05.2012
Project Manager/Head Interior Designer
Criterion Associates - Architectural Office
06.1985 - 02.1993
Bachelor of Arts - Commercial Interior Design, Design Dept/ Marketing
CSULB
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