Nancy Miller
Myself
Mount Laurel,New Jersey
2027
years of professional experience
Dynamic professional with extensive experience at South Nassau Community Hospital, excelling in office administration and customer service. Proven ability to enhance operational efficiency through meticulous data entry and effective appointment scheduling. Strong communicator with a commitment to confidentiality and compliance, fostering positive relationships with colleagues and clients alike.
Currently a mom to a child born with a very rare syndrome. This includes, G tube feeding s, Autism, deafness and more ! I love all people who need advocacy! Thank you
Work History
Social Work Secretary
- Managed phone calls, scheduled appointments, and routed messages to appropriate hospital staff.
- Prepared correspondence, reports, and meeting materials with careful attention to formatting and accuracy.
- Maintained confidential patient and department records in compliance with hospital procedures.
- Coordinated calendars, meetings, and follow-up tasks to support daily office operations.
- Contributed to a positive work environment by providing support to colleagues when needed in various tasks or projects.
- Promoted a positive image of the organization through clear communication both internally with colleagues and externally with clients.
- Utilized advanced software programs for data entry tasks that increased accuracy while minimizing errors.
- Enhanced meeting efficiency by preparing agendas and minutes, ensuring all participants were well-informed.
- Managed incoming and outgoing correspondence, maintaining confidentiality and timeliness.
- Entered data into administrative systems and verified information for completeness and consistency.
- Greeted visitors, answered inquiries, and provided courteous front-desk support.
- Processed forms, requisitions, and paperwork to keep workflows moving efficiently.
- Organized files, supplies, and office documentation to support smooth departmental operations.
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Answered multi-line phone system and enthusiastically greeted callers.
- Scheduled appointments and conducted follow-up calls to clients.
- Entered data into system and updated customer contacts with information to keep records current.
- Maintained electronic filing systems and categorized documents.
Animal Care Supervisor
- Supervised daily animal husbandry routines, ensuring safe feeding, cleaning, and habitat maintenance across assigned exhibits.
- Monitored animal behavior and health, reporting concerns and coordinating timely veterinary follow-up.
- Directed keeper schedules and task assignments to maintain consistent coverage and operational efficiency.
- Reviewed diets, enrichment plans, and enclosure conditions to support welfare and species-specific care.
- Enforced safety standards and regulatory compliance across animal care operations and visitor-facing areas.
- Assisted in the successful rehabilitation of injured or abused animals through close collaboration with veterinary professionals.
- Developed positive relationships with volunteers, fostering a collaborative atmosphere that encouraged active participation in animal care tasks.
- Reduced animal stress levels by implementing environmental enrichment strategies and regular health checks.
20 Years 6 Months
- Assisted with daily personal care, including bathing, dressing, grooming, and mobility support.
- Monitored client safety, responded to needs promptly, and maintained calm, attentive supervision.
- Prepared meals, snacks, and hydration according to individual preferences and dietary requirements.
- Maintained clean living spaces by organizing rooms, laundering linens, and sanitizing common areas.
- Supported medication reminders, appointment scheduling, and transportation coordination as needed.
- Observed changes in health, behavior, or comfort and reported concerns to family or care team.
- Encouraged companionship through conversation, activities, and emotional support.
- Managed household errands, supply restocking, and routine tasks to maintain consistent daily care.
- Remained alert to problems or health issues of clients and competently responded.
- Provided compassionate care to residents, assisting with daily tasks such as meal preparation and personal grooming.
- Developed strong relationships with residents and families, fostering trust and open communication.
- Monitored and maintained cleanliness, sanitation, and organization of assigned station and service areas.
- Maintained accurate records of activities, incidents, and resident information for regulatory compliance.
- Recorded temperature, blood pressure, pulse, or respiration rate as directed by medical or nursing staff.
- Assisted in the planning and execution of recreational events for residents, promoting social engagement and wellbeing.
- Maintained safe and clean environment, ensuring compliance with health and safety standards.
- Developed personalized care plans, addressing unique needs of each resident.
- Conducted daily health checks on residents, providing peace of mind for families.
- Managed medication schedules for residents to ensure timely and accurate administration.
- Addressed emergency situations with calm and efficiency, ensuring resident safety.
- Organized transportation for residents to appointments, improving access to essential services.
- Performed daily routines and activities for clients, including meal preparation, medication reminders, and hygiene assistance.
- Improved communication with families, providing regular updates on their loved ones' care.
- Coordinated with healthcare professionals to provide comprehensive care for residents.
- Enhanced residents' quality of life by organizing weekly social activities and outings.
- Promoted culture of respect and empathy, leading by example and setting positive tone.
- Negotiated with vendors for better rates on supplies, reducing operational costs.
- Managed medication schedules and refills, ensuring adherence to prescribed treatments and therapies.
- Improved property security with implementation of updated surveillance system.
- Trained new staff members, ensuring high standard of care across team.
- Implemented daily, weekly and monthly cleaning routines for staff to follow.
- Trained and mentored new staff on cleaning and safety protocols.
Education
PIP - Policy Making On Disability Rights
Associate of Science - Science Biology
Skills
Customer service
Verbal and written communication
Office administration
Organization
Keyboarding skills
Appointment scheduling
File management
Calendar management
Complex Problem-solving
Multi-line phone systems
Supply restocking
File systems management
Supply ordering
Mail distribution
Managing purchasing activities
Appointment coordination
HIPAA guideline compliance
Inter-office communications
Meeting support
Proofreading expertise
Dictation experience
Phone etiquette
Confidentiality
Fast learner
Critical thinking
Data entry
Database entry
Clerical support
Timeline
Myself
04.2006 - CurrentRead More
Social Work Secretary
South Nassau Community Hospital
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Animal Care Supervisor
The Bronx Zoo
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Partners in Policy Making
PIP from Policy Making On Disability Rights
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Nassau Community College
Associate of Science from Science Biology
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