Nancy Mosher
Customer Service
Oxford,FL
Summary
Housekeeper focused on providing exceptional service. Reliable, responsible and driven to be integral team member. Consistently punctual in arrival and stays until all tasks are completed. I’m Driven, excelsin any position or environment using solid skills and past experience. Collaborates with others to meet deadlines and goals. Communicates effectively with co-workers and customers. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
26
26
years of professional experience
4
4
years of post-secondary education
Work History
Private House Keeper
Owner Of Nancy’s No Worries Housekeeping
Oxford , FL
03.2007 - Current
- Adhered to professional house cleaning checklist.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
Corrections Officer
Penobscot County Sheriff Department
Bangor , ME
03.2005 - 09.2024
- Supervised inmates during all activities and transfers to monitor compliance and implement corrective actions.
- Sanctioned regulatory compliance while managing visual inspections, work crew accountability, illegal substance checks and cell assessments.
- Streamlined operational efficiencies by effectively maintaining daily shift activity logs.
- Enforced regulatory compliance while managing visual inspections, work crew accountability, illegal substance checks, alcohol sensor testing and gate-locking procedures.
- Effectively interacted with staff, offenders, visitors and public to maintain security within facility.
Medical Assistant ICU
Toledo Hospital
Toledo , OH
05.1998 - 08.2000
- Called and faxed pharmacies to submit prescriptions and refills.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
- Performed medical records management, including filing, organizing and scanning documents.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Prepared lab specimens for diagnostic evaluation.
Customer Service Representative
Usairwayscruises
Toledo, OH
05.2000 - 01.2001
- Updated account information to maintain customer records.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Provided primary customer support to internal and external customers.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Utilized customer service software to manage interactions and track customer satisfaction.
Education
Associate Of Business Administration - Business
Owens Community College
Perrysburg, OH 01.1994 - 03.1994
General Studies - General Studies
Bangor High School
Bangor, ME 02.1988 - 06.1988
General - General Studies
Apostolic Christian Academy
Sylvania, OH 08.1984 - 01.1988
Skills
Cleaning techniques
Residential cleaning
Conscientious
Timeline
Private House Keeper
Owner Of Nancy’s No Worries Housekeeping
03.2007 - Current
Corrections Officer
Penobscot County Sheriff Department
03.2005 - 09.2024
Customer Service Representative
Usairwayscruises
05.2000 - 01.2001
Medical Assistant ICU
Toledo Hospital
05.1998 - 08.2000
Associate Of Business Administration - Business
Owens Community College
01.1994 - 03.1994
General Studies - General Studies
Bangor High School
02.1988 - 06.1988
General - General Studies
Apostolic Christian Academy
08.1984 - 01.1988