Summary
Overview
Work History
Education
Skills
Timeline
Generic
Nancy Mosher

Nancy Mosher

Customer Service
Oxford,FL

Summary

Housekeeper focused on providing exceptional service. Reliable, responsible and driven to be integral team member. Consistently punctual in arrival and stays until all tasks are completed. I’m Driven, excelsin any position or environment using solid skills and past experience. Collaborates with others to meet deadlines and goals. Communicates effectively with co-workers and customers. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

26
26
years of professional experience
4
4
years of post-secondary education

Work History

Private House Keeper

Owner Of Nancy’s No Worries Housekeeping
Oxford , FL
03.2007 - Current
  • Adhered to professional house cleaning checklist.
  • Engaged with guests on room requirements and amenities to promote overall satisfaction.
  • Disinfected and mopped bathrooms to keep facilities sanitary and clean.

Corrections Officer

Penobscot County Sheriff Department
Bangor , ME
03.2005 - 09.2024
  • Supervised inmates during all activities and transfers to monitor compliance and implement corrective actions.
  • Sanctioned regulatory compliance while managing visual inspections, work crew accountability, illegal substance checks and cell assessments.
  • Streamlined operational efficiencies by effectively maintaining daily shift activity logs.
  • Enforced regulatory compliance while managing visual inspections, work crew accountability, illegal substance checks, alcohol sensor testing and gate-locking procedures.
  • Effectively interacted with staff, offenders, visitors and public to maintain security within facility.

Medical Assistant ICU

Toledo Hospital
Toledo , OH
05.1998 - 08.2000
  • Called and faxed pharmacies to submit prescriptions and refills.
  • Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
  • Performed medical records management, including filing, organizing and scanning documents.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Prepared lab specimens for diagnostic evaluation.

Customer Service Representative

Usairwayscruises
Toledo, OH
05.2000 - 01.2001
  • Updated account information to maintain customer records.
  • Answered constant flow of customer calls with minimal wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Provided primary customer support to internal and external customers.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Utilized customer service software to manage interactions and track customer satisfaction.

Education

Associate Of Business Administration - Business

Owens Community College
Perrysburg, OH
01.1994 - 03.1994

General Studies - General Studies

Bangor High School
Bangor, ME
02.1988 - 06.1988

General - General Studies

Apostolic Christian Academy
Sylvania, OH
08.1984 - 01.1988

Skills

Cleaning techniques

Residential cleaning

Conscientious

Timeline

Private House Keeper

Owner Of Nancy’s No Worries Housekeeping
03.2007 - Current

Corrections Officer

Penobscot County Sheriff Department
03.2005 - 09.2024

Customer Service Representative

Usairwayscruises
05.2000 - 01.2001

Medical Assistant ICU

Toledo Hospital
05.1998 - 08.2000

Associate Of Business Administration - Business

Owens Community College
01.1994 - 03.1994

General Studies - General Studies

Bangor High School
02.1988 - 06.1988

General - General Studies

Apostolic Christian Academy
08.1984 - 01.1988
Nancy MosherCustomer Service