NANCY MOTA
Hillsboro,OR
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. My goal is transition my 10 years of customer care expertise in healthcare to a new industry and challenge my self for growth.
Overview
13
13
years of professional experience
1
1
year of post-secondary education
1
1
Certification
Work History
Patient Coordinator/Assistant/Front Office
Braces By Brekke
Hillsboro
09.2023 - Current
- Provide excellent customer service through prompt responses to inquiries, resolving issues quickly and professionally.
- Greeting incoming customers professionally and provided friendly, knowledgeable assistance.
- Answer incoming calls, directing clients to individuals addressing specific needs.
- Handled complaints and questions, and re-directed calls to other team members.
- Boosted company image by providing friendly, professional, and timely assistance to all visitors, clients, and vendors.
- Assisted patients with insurance verification and benefits explanation.
- Prepared patient charts prior to visits as well as updated records after each visit.
- In my coordinating role, I engage I. Sales activities, fostering patient relationships and driving practice growth.
- Social media content creator
- Assist Doctor side by side with patients when other staff aren’t able to make it to work.
Assistant
Cruikshank Orthodontics
01.2014 - 03.2023
- Prepared patient for orthodontist and performed simple tasks such as tightening braces and conducting preliminary examinations.
- Demonstrated strong communication skills while educating patients on oral hygiene practices specific to their orthodontic treatments.
- Took x-rays, photographs, and impressions of patients' teeth and mouth.
- Provided exceptional chairside assistance to orthodontist during complex procedures such as bracket placement and adjustments, aligner fittings, and appliance installations.
- Enhanced patient comfort and cooperation by providing detailed explanations of treatment procedures.
Teacher Assistant
Hillsboro School District
01.2013 - 01.2014
- Supported student physical, mental, and social development using classroom games and activities.
- Established positive relationships with parents through effective communication, fostering parental involvement in their children's education.
- Provided one-on-one and group-based learning support focused on student progress.
- Supported students with special needs, implementing strategies to facilitate their participation and learning.
Education
EFODA - Dental Assistant
Anthem College
OR 07.2012 - 06.2013
Diploma -
HILLSBORO HIGH SCHOOL
Skills
- Communication
- Organization
- Teamwork
- Time Management
- Leadership
- Effective Communication
- Critical Thinking
- Sales coordination
- Adaptability to change
Certification
CPR Certified, Present
Languages
- English, Fluent
- Spanish, Fluent
Timeline
Patient Coordinator/Assistant/Front Office
Braces By Brekke
09.2023 - Current
Assistant
Cruikshank Orthodontics
01.2014 - 03.2023
Teacher Assistant
Hillsboro School District
01.2013 - 01.2014
EFODA - Dental Assistant
Anthem College
07.2012 - 06.2013
Diploma -
HILLSBORO HIGH SCHOOL