Summary
Overview
Work History
Education
Skills
Websites
Personal Information
Languages
Software
Timeline
Generic

Nancy Ng Huang

Summary

Senior Product Manager with 7 years taking communication software products from concept to market. Skilled at navigating complex business problems, user workflow and customer requirements needed to bring production plans to fruition. Specializing in communications market products with willingness to learn and adapt to any field.

Overview

12
12
years of professional experience

Work History

Senior Product Manager

8x8
07.2023 - Current
  • Consulted with product development teams to enhance products based on customer interest data.
  • Processed incoming bug report analyses to design software update roadmaps.
  • Liaised with sales and marketing team to collect customer feedback, incorporating into subsequent production runs and development lifecycles.
  • Oversaw product design and roadmap and coordinated aspects of development and rollout.
  • Identified productivity bottlenecks and devised innovative solutions while remaining conservative with resources.
  • Prioritized roadmap in order to achieve product goals and metrics.

Product Manager

Fuze
10.2017 - 07.2023
  • Collaborate with the Design UI/UX team to conduct product user research to identify user requirements for 2-3 major features per year
  • Collaborate with Engineering and Design to finalize solution concepts and deliver 2 - 3 major features per year
  • Present strategy and vision to customers, internal teams, senior management on a quarterly basis
  • Identify and resolve difficult tradeoffs relating to product features, cost and schedule
  • Collaborate with Marketing and PR to communicate features and benefits of Fuze experiences to consumers and partners
  • Track various competitive and industry solutions that are critical path to the Fuze vision.
  • Prioritized roadmap in order to achieve product goals and metrics.

Product Analyst

Fuze
12.2016 - 10.2017
  • Collaborated with internal team members and customer representatives to clarify relationship of business and project goals and obtain enhanced perspective of development process.
  • Scope feature requirements based on problem presented
  • Conducted primary and secondary research to better understand customer needs and behaviors.
  • Assist Product Manager to deliver new features to the Fuze platform.

Project Manager, Major Clients

Fuze
08.2015 - 12.2016
  • Work closely with customers to translate business needs into technical solutions on Fuze' platform
  • Planned, designed, and scheduled phases for large projects.
  • Provided detailed technical and operational direction in project challenges, consistently meeting deliverables according to deadlines.
  • Design and implement application-level configurations in the Fuze platform such as Voice, Video, Messaging, and/or Contact Center services
  • Perform risk assessments and develop response strategies.
  • Provided detailed project status updates to stakeholders and executive management.
  • Maintained open communication by presenting regular updates on project status to customers.

UC Support Engineer - Level II - Team Lead

Fuze
08.2014 - 08.2015
  • Manage 6 UC Support Engineers responsible for handling customer escalated issues
  • Implement special projects: coordinating support for new application roll-outs, and new data center build outs
  • Liaisons between engineering and customers.
  • Collaborated with outside departments to implement system-wide improvements.
  • Documented technical issues and solutions to enable tracking history and maintain accurate logs.

Mentorship Program Chair

Society of Asian Scientists and Engineers (SASE)
05.2014 - 08.2014
  • Implement Mentorship Program for SASE Professional Chapter - Boston
  • Gather potential interested mentors
  • Work with NEU to match mentors to mentees
  • Host social/professional events for participating mentor/mentee.

UC Support Engineer

Fuze
10.2012 - 08.2014
  • Respond to escalated technical issues by telephone and e-mail
  • Resolve complex technical issues through research, log analysis, issue reproduction, and advanced troubleshooting
  • Triage support cases by determining priority levels and negotiating and setting expectations with customers
  • Established knowledge base of common issues and resolutions and troubleshooting processes.

Education

Bachelor of Science (BS) - Business Administration and Management, General

Purdue University - Krannert School of Management
West Lafayette, IN
05.2011

Boston College - Carroll School of Management
Boston, MA
05.2008

Skills

  • Competitive Analysis
  • Cross-Functional Collaboration
  • Product Roadmaps
  • Product Launch
  • Jira/Atlassian
  • Prioritization and Execution
  • Requirements Building
  • Technology Implementation
  • Project Management
  • Attention to Detail
  • Regulatory Compliance: Emergency servicers & SMS/MMS

Personal Information

Title: Product Manager

Languages

English
Native or Bilingual
Chinese (Mandarin)
Limited Working
Spanish
Elementary

Software

Google Suite

Microsoft Office Suite

JIRA

Smartsheet

MIRO

Workboard

Coda

Timeline

Senior Product Manager

8x8
07.2023 - Current

Product Manager

Fuze
10.2017 - 07.2023

Product Analyst

Fuze
12.2016 - 10.2017

Project Manager, Major Clients

Fuze
08.2015 - 12.2016

UC Support Engineer - Level II - Team Lead

Fuze
08.2014 - 08.2015

Mentorship Program Chair

Society of Asian Scientists and Engineers (SASE)
05.2014 - 08.2014

UC Support Engineer

Fuze
10.2012 - 08.2014

Bachelor of Science (BS) - Business Administration and Management, General

Purdue University - Krannert School of Management

Boston College - Carroll School of Management

Similar Profiles

CREATE PROFILE
Nancy Ng Huang