Nancy O’Brien
Customer Service
Kenmore,WA
Summary
Experienced in ten plus years of customer service. I am known for my strong organizational skills, customer service excellence, and an initiative-taking approach to problem-solving. Committed to bringing energy, integrity and innovation to every opportunity.
Overview
20
20
years of professional experience
Work History
Shuttle driver and Union Vice President
- Served as shuttle driver and Union Vice President, representing employee interests and leading workplace initiatives.
- Facilitated communication between management and union members, resolving conflicts and improving morale.
- Participated in safety training and compliance programs, supporting ambitious standards of service and accountability.
- Provide personalized travel planning, itinerary design, and destination ability.
- Maintain client relationships and adapt plans to meet evolving needs and preference working withing their budget.
- Collaborated with team members to streamline booking processes and improve client satisfaction.
Shuttle Driver
Mv Transportation Inc.
06.2005 - 06.2025
- Transported passengers safely to various locations, ensuring adherence to schedules and routes.
- Conducted pre-trip and post-trip vehicle inspections to maintain safety and operational standards.
- Assisted passengers with boarding and disembarking, providing exceptional customer service throughout journeys.
- Managed paperwork related to passenger counts and trip logs, ensuring accuracy in reporting.
- Developed strong knowledge of service area geography, enabling prompt navigation between destinations.
- Trained new drivers on safety protocols and company policies to enhance team performance.
- Assisted in the training of new shuttle drivers, sharing knowledge and expertise to ensure their success in the role.
Education
High School Diploma -
Perkins County High School
Grant, NE05-1965
Skills
- -Customer Service
- -Organization
- -Communication
- -Leadership
- -Problem-solving
- -Documentation
- -Adaptability
- -Excel
- -MS Word
- -Power Point
- -Trapeze
- -TripShot
Languages
English
Native or Bilingual
Timeline
Shuttle Driver
Mv Transportation Inc.
06.2005 - 06.2025
Shuttle driver and Union Vice President
High School Diploma -
Perkins County High School