Nancy Pacheco
Pomona,CA
Summary
Proven track record in enhancing guest satisfaction and streamlining operations, demonstrated at Motel 6 where my adeptness in office organization and problem-solving significantly improved the check-in process. Skilled in staff management and multi-line telephone systems, I excel in creating efficient, welcoming environments for both guests and employees. Highly organized Front Desk Receptionist with exemplary multitasking, time management, and customer service skills. Responsible professional willing to go extra mile to assist others with solving problems. Personable and energetic Receptionist committed to delivering excellence in all facets of customer service and administrative support. Offers honed competencies in data-entry, database management and scheduling.
Overview
3
3
years of professional experience
Work History
Font Desk Receptionist
Motel 6
Chino, CA
02.2022 - 03.2023
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Collected room deposits, fees, and payments.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Developed strong working relationships with team members, fostering a positive work environment.
Room Inspector
Country Inn & Suites By Radisson
Ontario Mills, CA
05.2021 - 09.2021
- Assisted in reducing guest complaints by diligently inspecting rooms for maintenance, housekeeping, and safety issues.
- Developed positive relationships with other departments within the hotel, fostering a collaborative work environment.
- Performed daily walk-throughs of public areas, identifying potential hazards or cleanliness concerns for prompt resolution.
- Inspected guest rooms for compliance with cleanliness standards.
- Communicated repair needs to maintenance staff.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Reviewed guest room toiletries, amenities and furnishings as part of quality check.
- Worked with front desk to respond promptly to all guest requests.
- Collaborated with management to develop long-term strategies for housekeeping and janitorial department.
- Scheduled and prioritized tasks to staff, overseeing work completion.
- Maintained hotel cleanliness standards by conducting regular room inspections and addressing any issues promptly.
- Collaborated with the housekeeping team to ensure timely completion of room cleaning tasks.
Room Attendant
Best Western Pine Tree Motel
Chino, CA
01.2020 - 06.2020
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Achieved time management goals by following designated schedules and completing assigned tasks within allotted time frames.
- Reduced guest complaints by maintaining a high standard of cleanliness in all assigned rooms.
- Vacuumed carpets, mopped floors and dusted surfaces to maintain spotless environment.
- Maintained hotel safety standards by adhering to proper procedures for handling chemicals and equipment during cleaning tasks.
- Checked appliances in guest rooms to determine good working order.
- Displayed strong organizational skills when managing personal cart inventory based on specific needs per shift, ensuring a seamless transition from one task to another without any delays or complications.
- Collaborated with front desk staff to address guest concerns, ensuring swift resolutions and overall satisfaction.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
Education
High School Diploma -
Garey High School
Pomona, CASkills
Mail handling
File management
Office organization
Time management
Problem-solving
Cash Handling
Multi-line Telephone Systems
Documentation and reporting
Staff Management
Filing
Languages
Spanish
Native or Bilingual
Timeline
Font Desk Receptionist
Motel 6
02.2022 - 03.2023
Room Inspector
Country Inn & Suites By Radisson
05.2021 - 09.2021
Room Attendant
Best Western Pine Tree Motel
01.2020 - 06.2020
High School Diploma -
Garey High School