Nancy Palmer

• Collaborated with team members to resolve customer inquiries and issues effectively.
• Improved customer satisfaction by promptly answering inquiries and providing accurate information.
• Assisted in training new staff on operational procedures and customer service standards.
• Maintained cleanliness and organization of work areas to enhance safety and efficiency.
• Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
• Processed customer orders efficiently using point-of-sale system.

Processed orders. processed cash and credit card payments

took phone orders

Stocked shelves

• Led credit assessment processes to determine customer creditworthiness and mitigate financial risk.
• Developed and implemented credit policies to enhance cash flow and reduce delinquency rates.
• Analyzed financial statements and credit reports to support lending decisions and strategic planning.
• Trained and mentored junior staff on best practices in credit management and risk assessment techniques.
• Collaborated with sales teams to optimize credit terms while maintaining account profitability.
• Monitored account receivables, identifying trends to inform proactive collection strategies.
• Negotiated payment plans with delinquent customers to minimize losses while maintaining positive client relationships.
• Performed semi-annual account credit limit reviews and credit increase review requests from financial service and sales teams.
• Work cross-functionally with sales, management, and other departments to maintain effective operations.
• Obtained and reviewed credit reports, credit references, credit insurance and financial statements to establish credit limits for new accounts.
• Investigated and evaluated customers for creditworthiness and potential risk factors.
• Built a high-performing credit management team with a strong focus on collaboration, accountability, and continuous development.
• Managed the entire end-to-end credit approval process from application review through contract negotiation and final execution.
• Attended ongoing professional training to facilitate accurate and productive credit management.
• Reduced past due balances and bad debt by coordinating collection efforts with customer service, sales and billing departments.