Nancy Parker
food service
Brenham
Summary
Dynamic manager with a proven track record at Texas Seafood And Steakhouse, excelling in operations management and team leadership. Enhanced customer satisfaction through effective conflict resolution and staff training, while implementing inventory control measures that reduced waste by 20%. Committed to fostering a collaborative work environment and driving continuous improvement.
Results-driven management professional with proven ability to lead teams to success. Strong focus on team collaboration, operational efficiency, and achieving measurable outcomes. Adept at strategic planning, process improvement, and fostering culture of accountability and excellence. Known for adaptability and consistently meeting changing organizational needs.
Overview
10
10
years of professional experience
Work History
Manager
Texas Seafood And Steakhouse
08.2015 - Current
- Oversaw daily operations ensuring high-quality service and adherence to safety standards.
- Managed staff scheduling, optimizing labor costs while maintaining efficient service levels.
- Developed training programs enhancing employee performance and customer satisfaction.
- Implemented inventory control measures reducing waste and improving cost management.
- Established vendor relationships negotiating favorable terms for supplies and equipment.
- Analyzed customer feedback to identify areas for improvement in service delivery.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
Manager
Brenham Independent School District
08.2023 - 07.2025
- Led team meetings fostering communication and collaboration among staff members.
- Streamlined workflow processes increasing overall operational efficiency and productivity.
- Maximized performance by monitoring daily activities and mentoring team members.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Supervised daily operations of cafeteria, ensuring compliance with health and safety regulations.
- Developed menu plans aligning with dietary guidelines and student preferences.
- Trained and mentored staff on food preparation techniques and customer service standards.
- Managed inventory levels, optimizing procurement processes to reduce waste and costs.
- Implemented efficient workflow processes, improving meal service times by streamlining kitchen operations.
- Advised on allergy-conscious meal options, ensuring safe dining experiences for all students regardless of dietary restrictions or sensitivities.
- Managed daily operations for a smooth and timely service of meals to students and staff.
- Monitored food consumption trends among students, making necessary adjustments to menu planning to maintain satisfaction levels.
- Developed schedules for staff members, optimizing labor hours and maintaining adequate coverage during peak times.
- Conducted regular evaluations of staff performance, providing constructive feedback for continuous improvement.
- Reduced food waste by implementing inventory management practices and adjusting portion sizes.
- Ensured a clean and sanitary environment by establishing routines for cleaning duties and enforcing strict hygiene standards.
- Collaborated with school administrators to understand specific needs and align cafeteria services accordingly.
Education
High School Diploma -
Giddings High School
Giddings, TXSkills
- Customer service
- Team leadership
- Time management
- Decision-making
- Verbal and written communication
- Complex Problem-solving
- Staff training and development
- Staff management
- Task delegation
- Goal setting
- Documentation and reporting
- Relationship building
- Strategic planning
- Operations management
- Cross-functional teamwork
- Customer relationship management (CRM)
- Performance management
- Staff development
- Shift scheduling
- Sales techniques
- Schedule preparation
- Performance evaluations
- Workforce management
- Budget control
- Emergency response
- Expense tracking
- Clear communication
- Safety procedures
Timeline
Manager
Brenham Independent School District
08.2023 - 07.2025
Manager
Texas Seafood And Steakhouse
08.2015 - Current
High School Diploma -
Giddings High School