Nancy Posada
Dallas,TX
Summary
- Dynamic team leader with a proven track record at Chick Fil A, enhancing guest satisfaction through effective communication and relationship building. Skilled in problem-solving and performance improvement, I excel in motivating teams and achieving operational efficiency, ensuring a seamless experience for customers while maintaining high standards of service.
Overview
5
5
years of professional experience
Work History
Team Leader
Chick Fill A
Dallas, TX
10.2024 - 02.2026
- Oversaw guest interactions to guarantee accurate food orders and high satisfaction levels. Fostered positive relationships with guests through effective communication and a friendly attitude. Enhanced guest experiences by providing attentive service both inside and outside the venue. A set goal the company had for us was taking at least 150 cars during our rush hours.
Customer Service Cashier
Shoe Carnival
Dallas, TX
12.2022 - 04.2024
- Achieved high customer satisfaction by delivering personalized shoe selections for seasonal events. Streamlined inventory processes to maintain optimal stock levels and organized displays. Enhanced operational efficiency by excelling in register transactions and managing mobile order packaging for prompt delivery. Another thing shoe carnival was a very low paced store however during holidays, back to school, or even special offers. The store would get full and I would have 120 sales under my register everyday.
Cashier
Jerry’s Supermarket
Dallas, TX
02.2021 - 10.2022
- Achieved high levels of customer satisfaction through prompt and friendly service as a cashier. Improved store efficiency by restocking shelves with misplaced items, creating a more organized shopping environment. Enhanced customer loyalty by fostering community engagement through meaningful conversations with shoppers.
Education
Associate of Science - Sonography
Dallas College
Dallas, TXHigh School Diploma -
W. H. Adamson High School
309 E 9th, Dallas, TX 752032023
Skills
- Teamwork and collaboration
- Problem-solving
- Attention to detail
- Team motivation
- Team supervision
- Work Planning and Prioritization
- Performance improvement
- Goal setting
- Analytical thinking
- Relationship building
- Flexible schedule
- SMART goals
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Team Leader
Chick Fill A
10.2024 - 02.2026
Customer Service Cashier
Shoe Carnival
12.2022 - 04.2024
Cashier
Jerry’s Supermarket
02.2021 - 10.2022
Associate of Science - Sonography
Dallas College
High School Diploma -
W. H. Adamson High School