Nancy Ramirez
DeSoto,TX
Summary
Dedicated employee known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Personal Banker
First Convenience Bank
DeSoto, Texas
08.2024 - Current
- Provided customer service to clients, including answering questions and resolving issues.
- Conducted account openings and closings for clients.
- Greeted customers upon entering the bank and directed them to appropriate personnel or services.
- Assisted customers with deposits, withdrawals, transfers, loan payments and other banking transactions.
- Responded promptly to customer emails, phone calls and requests for information.
- Cross-sold banking products such as credit cards, loans and investments.
Hot Shot Driver , dispatcher
Cordova Transport Services LLC
10.2022 - 05.2024
- Pick up load and drop off load to destination
- Verified accuracy of cargo prior to loading onto truck.
- Maintained accurate records of trips, including delivery times, distances traveled, fuel costs, and any problems encountered.
- Checked cargo against shipping documents prior to departure from pick-up location and upon arrival at destination point.
- Provided excellent customer service by responding promptly to inquiries and requests for assistance.
- Loaded trucks and safely secured merchandise to prevent damage during transportation.
- Notified customers of delays to decrease calls to support.
- Handled customer service complaints with utmost professionalism and knowledgeable responses to maintain trust and company loyalty.
- Reviewed and verified invoices and purchase requests to confirm accuracy.
Forklift Operator
CJ Logistics America
Wilmer, TX
02.2022 - 09.2022
- Forklift driver , load and unload trailers
- Organized warehouse shelves and racks for efficient retrieval during order fulfillment process.
- Complied with safety regulations at all times while operating heavy machinery like forklifts.
- Collaborated with team members on various tasks related to storage and transport operations.
- Ensured safety procedures were followed when operating forklifts.
- Loaded pallets onto trailers for shipment.
- Followed standard work instructions accurately when picking, sorting, staging and scanning products.
- Utilized RF scanner technology while moving stock within facility in order to maintain accurate inventory levels.
Forklift Operator
makita power tools
Dallas, TX
09.2021 - 01.2022
- Pick and pull customer orders and ship out
- Loaded, unloaded, transported and stacked materials through careful operation of various warehouse equipment.
Certified Forklift Operator/Material Handler
JP company
Dallas, TX
01.2021 - 09.2021
- Manager of warehouse , inventory control , load and unload trucks inspected inventory manage two warehouse
Certified Forklift Operator
Amazon
Coppell, TX
02.2018 - 03.2020
- Worked in the heavy bulking area and picked customers orders
Education
1 - Construction Management
Dallas collage
Skills
- Representative
- Secretary
- Good social skills
- Warehouse Management
- Materials Handling
- RF Scanner
- Order Picker
- Warehouse Experience
- Reach Truck
- Order Picking
- Shipping & Receiving
- Forklift
- Heavy equipment operation
- Cherry picker
- Dispatching
- Customer Service
- Team work
- Punctual
- Adaptability
- Empathy
- Customer representative
Certification
- Forklift Certification
- Driver's License, 05/01/22, 03/31/25
- Banking Certifications
- Customer Service certification
Timeline
Personal Banker
First Convenience Bank
08.2024 - Current
Hot Shot Driver , dispatcher
Cordova Transport Services LLC
10.2022 - 05.2024
Forklift Operator
CJ Logistics America
02.2022 - 09.2022
Forklift Operator
makita power tools
09.2021 - 01.2022
Certified Forklift Operator/Material Handler
JP company
01.2021 - 09.2021
Certified Forklift Operator
Amazon
02.2018 - 03.2020
1 - Construction Management
Dallas collage