- I like working with my hands, fixing and/or improving things
- Adventure Travel
Nancy Reid
Mesa,AZ
Summary
Accomplished Customer Service Representative with expertise in active listening and data entry, honed at IU Health Physicians. Enhanced patient satisfaction by resolving inquiries efficiently and collaborating with teams to streamline processes. Proven ability to manage complex needs, resulting in increased loyalty and repeat business. Recognized for critical thinking and effective communication.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
IU Health Physicians
09.2017 - 12.2022
- Resolved patient inquiries efficiently, ensuring high satisfaction levels through effective communication.
- Managed appointment scheduling using electronic medical records system to optimize workflow for healthcare providers.
- Collaborated with interdisciplinary teams to address complex patient needs and streamline service delivery processes.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Customer Service Representative
Urology of Indiana
04.2016 - 09.2017
- Answered calls from patients requiring appointments to see a urology specialist.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Patient with all patients calling and requiring guidance with the appropriate physician for their needs.
- Added detailed notes to patient accounts.
- Address customer concerns, show empathy, to get a speedy resolution.
Customer Service Representative
Apria Healthcare
09.2015 - 09.2016
- Take calls from customers checking on their appointment date and time or status of their oxygen order.
- Confirm address location, fax number, etc.
Education
High School Diploma -
Carmel High School
Carmel, INNo Degree - Funeral Management
Mid-America College of Funeral Service
Jeffersonville, IN05-2006
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Call center experience
Interests
Timeline
Customer Service Representative
IU Health Physicians
09.2017 - 12.2022
Customer Service Representative
Urology of Indiana
04.2016 - 09.2017
Customer Service Representative
Apria Healthcare
09.2015 - 09.2016
High School Diploma -
Carmel High School
No Degree - Funeral Management
Mid-America College of Funeral Service