Summary
Overview
Work History
Education
Skills
Languages
Timeline
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NANCY REYES SANCHEZ

Broomfield,CO

Summary

Provides premier customer service and works well with others.Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues. Smart student studying Psychology and looking for related experience. Willing to listen and learn and excited to contribute in real-world environment to help find practical, actionable solutions for current needs. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth. Careful and meticulous with dedication to accuracy. Proven history of working closely with team members to complete safe and effective data management. Skilled at digitizing documents, modernizing systems and organizing data for optimized productivity.

Overview

4
4
years of professional experience

Work History

Enrollment Specialist II

Denver Health
04.2024 - Current
  • Updated, entered, and reviewed customer data.
  • Communicated effectively via telephone, email, and in person with prospective customers.
  • Enhanced customer service by promptly addressing inquiries and resolving issues in a timely manner.
  • Conducted comprehensive applicant interviews to determine eligibility and fit for specific programs.
  • Understood and thoroughly explained services provided to customers and potential customers.
  • Enhanced customer satisfaction with personalized enrollment assistance.
  • Conducted thorough eligibility assessments to ensure compliance with program requirements.
  • Improved data accuracy, meticulously maintaining and updating applicant records.
  • Conducted annual reviews of existing policies to update information.

Cake Decorator

Walmart
05.2021 - 04.2024
  • Finished baked goods with glazes, icings and other toppings
  • Created custom cakes for special occasions such as weddings, birthdays, and anniversaries
  • Cleaned work area after completing each project for sanitation purposes
  • Adhered to safety protocols to minimize mishaps and accidents with baking equipment
  • Provided guidance to other team members regarding proper cake decorating techniques
  • Cleaned display cases, utensils, and working spaces to keep sanitary work environment
  • Stocked shelves and ordered inventory when product stock became low
  • Handled phone calls regarding inquiries, cancelled orders, and ordering conflicts.
  • Assisted customers with selecting suitable cake designs based on their preferences, demonstrating excellent listening skills and attention to detail.
  • Verified accuracy of orders while meeting strict deadlines on producing completed products.

Customer Service Representative

Walmart
04.2020 - 05.2021
  • Answered phone calls, put in orders and handled customer disputes or complaints
  • Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas
  • Exceeded established service goals while leveraging customer service, sales and employee management best practices
  • Fielded customer complaints and queries, fast-tracking for problem resolution
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs
  • Responded to customer requests for products, services, and company information.

Education

Bachelor of Arts - Psychology

University of Colorado Denver
Denver, CO

Associate of Arts - Psychology

Community College of Denver
Denver, CO
05.2023

Skills

  • Food Handling Safety
  • Cake Decoration
  • Complaint Resolution
  • Product Knowledge
  • Information Security
  • Inbound and Outbound Calling
  • Order Processing
  • Behavior Management
  • Leadership Development
  • Attention to Detail
  • Data Entry
  • Social Services Support
  • Documentation Management
  • Customer service background

Languages

English
Native or Bilingual
Spanish
Professional Working

Timeline

Enrollment Specialist II

Denver Health
04.2024 - Current

Cake Decorator

Walmart
05.2021 - 04.2024

Customer Service Representative

Walmart
04.2020 - 05.2021

Bachelor of Arts - Psychology

University of Colorado Denver

Associate of Arts - Psychology

Community College of Denver

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NANCY REYES SANCHEZ