Nancy Ritenour
Gilbert,AZ
Summary
Motivated individual with 15 years of experience in customer service as well as 6 years of office administration and front desk management. Excellent reputation for resolving problems, improving patient satisfaction, and driving overall operational improvements. Comfortable with multitasking, and extremely detail oriented. Enthusiastic and eager to contribute to team success through hard work, attention to detail, and excellent organizational skills. Motivated and detail-oriented quick to learn, grow and excel in any position required. Strengths in communication, details, organization, loyalty, dedication, conflict resolution specializing in patient satisfaction, and a very strong work ethic.
Overview
12
12
years of professional experience
Work History
Office Administrator/Front Desk Manager
Serrano Orthodontics
10.2019 - Current
- Oversees daily operations of two office locations for the front desk including but not limited to processing and reconciling payments, scheduling appointments, and collecting payments from patients.
- Complete administrative functions including bank deposits, entering invoices for account receivable payments or refunds as well as maintaining the appearance and functionality of the office.
- Conduct front desk personnel reviews and address any employee concerns.
- Manage front desk staff and other employee relations and make certain staff have the necessary resources and support.
- Follow quality standards and procedures to minimize errors and maximize patient satisfaction.
- Developed close working relationships with front desk and back office staff.
- Provide patients with a thorough explanation of orthodontic procedures as well as presenting treatment plans and provide patients with different payment plans or financing options
- Establish and maintain patient recall to cultivate relationship and continuity of services.
- Enhanced team collaboration with the establishment of clear communication channels and guidelines.
Front Desk Management and Scheduling Coordinator
Seuss Orthodontics
10.2018 - 10.2019
- Front desk customer service and management.
- Greeting patients and parents entering the practice.
- Scheduling patients and collecting due fees.
- Adjusting patient appointments to maximize the patient care and reach practice profit.
- New patient registration and ensuring all required documents are completed.
- Contributed with new employee training.
- Collaborated with team members to develop contingency plans for unexpected staff absences or schedule changes.
Customer Service/Referral Coordinator
Amita Health Medical Group
11.2011 - 06.2018
- Assisted and supported front desk with scheduling appointments and new patient registration, answering telephone calls, office filling, correspondence, insurance verification, medical records request
- Worked closely with other clinical staff in assuring effective and timely patient flow
- Translated for patients whenever was needed
- As a referral coordinator, assisted the primary care providers, clinical staff and patients in trouble shooting issues related to referrals authorizations, prior authorization for diagnostic testing, and prior authorization requests for procedures.
Education
General courses -
North Eastern Illinois University
Chicago, ILMesa Community College
Mesa, AZUS Army
Ft. Carson, ColoradoIllinois National Guard
Chicago, ILSkills
- Bi-lingual in Spanish & English
- Workflow planning
- Communication & organizational skills
- Staff management
- Team Development
- Attention to details
Timeline
Office Administrator/Front Desk Manager
Serrano Orthodontics
10.2019 - Current
Front Desk Management and Scheduling Coordinator
Seuss Orthodontics
10.2018 - 10.2019
Customer Service/Referral Coordinator
Amita Health Medical Group
11.2011 - 06.2018
General courses -
North Eastern Illinois University
Mesa Community College
US Army
Illinois National Guard
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