Nancy Rivera
Long Beach,CA
Summary
Diplomatic customer service professional experienced in defining and analyzing customer requests to resolve issues. Accurate in documenting customer concerns and dedicated to maintaining deep knowledge of products and promotions. Confident communicator recognized for consistently receiving excellent customer feedback.
Overview
10
10
years of professional experience
Work History
Customer Service Representative
Global Freight Solutions
Carson, CA
07.2021 - 02.2024
- Answered customer inquiries and provided accurate information regarding products and services.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
Customer Service/Admin Lead
STG Logistics
Long Beach, CA
07.2020 - 06.2021
- Handled customer inquiries and complaints in a professional manner.
- Directed customer service staff activities, including training, coaching and performance management.
- Input Custom clearance, delivery orders, and Charges in system
- Processes drivers delivery for freight release, processing checks, and credit card transitions.
Rate Quote/IPI-OS&D/Window Release
STG Logistics
Compton, CA
05.2014 - 03.2020
- Review customer request and provide competitive quotes in a timely manner.
- In Charge of any overage, shortage, damaged cargo, torn, or wet cargo
- Contact CBP Officers if any MDR'S need to be filed
- Request pictures, devanning reports from IPI destination
- Release cargo to driver and update system promptly.
Education
Cabrillo High School
01.2005
Skills
- Data Entry
- Staff Training
- Leadership
- Customer Service
- Attention to Detail
- Positive Attitude
- Work Ethics
- Communication
Languages
English
Professional
Spanish
Professional
Timeline
Customer Service Representative
Global Freight Solutions
07.2021 - 02.2024
Customer Service/Admin Lead
STG Logistics
07.2020 - 06.2021
Rate Quote/IPI-OS&D/Window Release
STG Logistics
05.2014 - 03.2020
Cabrillo High School
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