Nancy Rivera
Aurora,IL
Summary
Experienced manager with strong team leadership, planning, and organizational skills developed throughout a successful career. Proficient in empowering employees to handle daily operations and meet customer requirements seamlessly. Dedicated to serving as a trainer and mentor, demonstrating exceptional management abilities and a results-driven approach.
Overview
6
6
years of professional experience
Work History
Manager
At Home Decor Superstore
Geneva, IL
12.2023 - 09.2024
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and customers.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
Universal Banker
Old Second National Bank
Aurora, IL
01.2022 - 06.2022
- Opened checking, savings, money market and certificates of deposit accounts and ordered checks, debit cards and furnished online banking details to facilitate new transactions.
- Cashed checks, accepted deposits and withdrawals within assigned limits and calculated daily transactions using computers, calculators or adding machines.
- Opened, closed and updated accounts for customers.
- Balanced teller drawers and ATM cash.
Production Associate
Sager Electronics
Lisle, IL
07.2021 - 09.2021
- Supported production needs by performing routine tasks using standard procedures and equipment.
- Inspected final products to assess compliance with quality standards and established tolerances.
- Maintained maximum organization and productivity by properly sorting project components on work tables.
- Prepared materials for assembly work to keep workflows running smoothly.
- Evaluated items to assign grades and marked quality level, rejection status or acceptance.
Customer Support Specialist
At Home Decor Superstore
Geneva, IL
04.2018 - 05.2021
- Evaluated customer issues and caller trends to determine areas in need of improvement and implement proactive corrections.
- Recorded account information to open new customer accounts.
- Helped customers complete purchases, locate items and join reward programs.
- Reviewed new promotions and monitored price changes.
- Trained team members on cash register operation and cash handling.
- Operated POS cash register and equipment to collect payments.
- Evaluated presentation of checkout lanes and kept team members on top of cleaning tasks when necessary.
- Helped management develop employee improvement plans and motivate team members to continually improve.
Seasonal Sales Associate
Kate Spade
Aurora, IL
10.2019 - 12.2019
- Prepared merchandise for sales floor by pricing or tagging.
- Engaged with customers to build rapport and loyalty.
- Answered customer questions about sizing, accessories and merchandise care.
- Accurately processed POS transactions, returning coin, currency, payment cards and receipts to customers.
Education
GED - GED
St Augustine
Aurora, ILSkills
- Cash Handling Expertise
- Staff Training
- Cash Handling
- Relationship building
- Customer assistance
- Product knowledge
- Cash Handling Expertise
- Creative merchandising
- Fluent Spanish Communication
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Manager
At Home Decor Superstore
12.2023 - 09.2024
Universal Banker
Old Second National Bank
01.2022 - 06.2022
Production Associate
Sager Electronics
07.2021 - 09.2021
Seasonal Sales Associate
Kate Spade
10.2019 - 12.2019
Customer Support Specialist
At Home Decor Superstore
04.2018 - 05.2021
GED - GED
St Augustine