Nancy Rivera
Olympia,WA
Summary
An effective and focused Pharmacy Manager offering excellent skills in compassionate patient care, exceptional customer service, operational training , team building/collaboration and issue response. Pursuing a similar position where efficiency and dedication are highly sought. Bringing successful career history comprising more than 32 years.
Overview
32
32
years of professional experience
Work History
Pharmacy Manager
Walgreens Pharmacy
Lacey, WA
02.2015 - Current
- Lead a team of up to 8 in interpreting, validating, and filling prescription orders and counseling customers on medications, appropriate dosage and self-administration schedules, side effects, and possible interactions.
- Process between 250-400 prescriptions per day in busy pharmacy achieving decreased customer wait times and maintaining excellent customer satisfaction.
- Supervise dispensation of controlled substances, through careful oversight , monitoring and data reporting .
- Administer immunizations ,provide COVID testing, and meet with patients for medication consultations, effectively improving awareness of pharmacy's health services.
- Verify patient data and billing information to discover and resolve third party insurance billing issues.
- Administer on-site and off-site immunizations to promote vaccination initiatives for wellness.
- Provide consultations and answer inquiries from patients, healthcare professionals and physicians regarding drugs, potential side effects and specified use.
- Assist patients in minimizing medical expenses by recommending generic alternative prescription medications.
- Train new pharmacists, interns and newly hired pharmacy technicians.
- Collaborate with store manager to maintain daily operations.
- Recommend OTC devices or medication options to help mitigate individual symptoms.
- Discuss medical histories with patients in effort to provide most effective medical advice.
- Generate and review incident reports, including employee write-ups, actualizing appropriate corrective action plans to mitigate ongoing and potential situations.
Staff Pharmacist
Walgreens Pharmacy
Chehalis, WA
03.2008 - 03.2015
Staff Pharmacist, Part-Time
Walgreens Pharmacy
Olympia, WA
02.2000 - 03.2007
Pharmacy Manager
Walgreens 24 Hour- Pharmacy
Kent, WA
05.1997 - 10.1999
Pharmacy Manager
Walgreens Pharmacy
Hayward, CA
06.1994 - 05.1997
Staff Pharmacist
Walgreens Pharmacy
Oakland, CA
06.1993 - 06.1994
Education
Doctor of Pharmacy - Pharmacy
University of The Pacific
Stockton, CA06.1993
Chemistry
Holy Names University
Oakland, CA06.1990
John Glenn High School
Norwalk, CA06.1988
Skills
- Pharmacy Operations Management
- Medication Dispensing
- Patient education and counseling
- Drug Interaction
- Drug Safety
- Drug Utilization Review
- Insurance Knowledge
- Medicare and Medicaid processes
- Medication Therapy Management
- Immunizations, On-site and Off-site clinics
- COVID Testing and Reporting
- Wellness Services
- Drug Inventory Management and Control
- Quality Assurance Controls
- Policies and Procedures
- Staff Management and Scheduling
- Training and Mentoring
- Team Building and Retention
- Community Outreach
Timeline
Pharmacy Manager
Walgreens Pharmacy
02.2015 - Current
Staff Pharmacist
Walgreens Pharmacy
03.2008 - 03.2015
Staff Pharmacist, Part-Time
Walgreens Pharmacy
02.2000 - 03.2007
Pharmacy Manager
Walgreens 24 Hour- Pharmacy
05.1997 - 10.1999
Pharmacy Manager
Walgreens Pharmacy
06.1994 - 05.1997
Staff Pharmacist
Walgreens Pharmacy
06.1993 - 06.1994
Doctor of Pharmacy - Pharmacy
University of The Pacific
Chemistry
Holy Names University
John Glenn High School
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