Nancy Rodriguez
Summary
Self-motivated Lead Customer Service Representative recognized for multitasking numerous requests to handle direct and escalated customer requirements. Excellent research, communication and problem-solving abilities. Driven to boost productivity with top-notch analytical and management abilities.
Resourceful Customer Service Lead known for high productivity and efficient task completion. Specialize in conflict resolution, customer relationship management, and process improvement. Excel in communication, empathy, and problem-solving to enhance customer satisfaction and team performance.
Overview
11
11
years of professional experience
1993
1993
years of post-secondary education
Work History
Customer Service Lead
Bass Pro Shops
Lubbock
05.2024 - Current
- Led customer service team to enhance customer satisfaction and engagement.
- Trained new staff on operational procedures and customer service standards.
- Resolved customer inquiries using product knowledge and effective communication skills.
- Assisted customers in product selection and provided expert guidance on purchases.
Customer service Manager
Albertsons Market
Roswell
10.2014 - 05.2024
- Led customer service team to enhance customer satisfaction and loyalty.
- Developed training programs for new staff to improve service quality.
- Implemented feedback systems to address customer concerns effectively.
- Monitored performance metrics to identify areas for improvement.
- Managed scheduling and staffing to ensure optimal service levels.
- Hired all new employees as needed for all areas of the store
Education
GED
Deming, NMSkills
- Customer service
- Team leadership
- Staff training
- Conflict resolution
- Cash handling
- Cash office experience
Timeline
Customer Service Lead
Bass Pro Shops
05.2024 - Current
Customer service Manager
Albertsons Market
10.2014 - 05.2024
GED