Healthcare Office and Billing Manager
Open To Work
Nancy Rodriguez
CompuGroup Medical
Middletown,New Jersey
Work Preference
Desired Job Title
Healthcare Office/RCM Manager
Work Type
Full TimeContract Work
Location Preference
On-SiteRemoteHybrid
Location:
Middletown, NJ
Open to relocation:
No
Minimum Desired Compensation
$65000/yr
Healthcare management professional with comprehensive background in overseeing medical office functions. Proven expertise in RCM oversight and improvement. Known for adaptability and reliability in dynamic settings, with solid focus on patient care and administrative excellence.
28
Years of experience
Work History
AR Account Supervisor
7 Years 9 Months
CompuGroup Medical - Austin, TX | 11.2018 - 08.2026
- Managed up to 28 accounts, maintaining strong relationships and ensuring high levels of satisfaction. Established team priorities, maintained schedules and monitored performance.
- Assisted customers with onboarding and product setup to foster successful adoption and usage.
- Developed comprehensive specialized plans to fulfill diverse client mandates.
- Conducted post-implementation weekly follow-ups to solicit valuable feedback from customers, enabling further enhancements in service quality.
- Analyzed customer data to identify trends and develop strategies to improve customer success metrics.
- Addressed problems head-on and implemented successful corrective actions using my knowledge in CPT codes, ICD10 codes and effective denial management.
Pharmacy Technician
11 Months
Stop & Shop Pharmacy - Middletown, NJ | 11.2018 - 10.2019
- Dispensed medications, prepared prescription labels, and filled prescriptions for pharmacist approval, ensuring accuracy and compliance with regulations.
- Accessed prescription information using pharmacy's proprietary computer program, supporting efficient workflow and accurate patient care.
- Performed pharmaceutical calculations to ensure accurate dosage measurements. Medical & Pharmaceutical Terminology. Provided customer service by assisting clients with inquiries and concerns. Managed over 50 customer interactions per day.
Account Supervisor
19 Years 4 Months
J&S STARK BILLING AND CONSULTING INC - Shrewsbury, NJ | 01.1999 - 05.2018
- Managed client accounts, ensuring satisfaction and retention through effective communication and problem-solving.
- Worked effectively in fast-paced environments.
- Developed and executed a comprehensive RCM review process that drove a 7.9% revenue increase within the first year.
- Collaborated with department leaders to identify staffing needs and create targeted job descriptions. Led training sessions and enhanced onboarding experiences and knowledge transfer.
- Streamlined office operations, enhancing patient support included maximizing access to financial assistance and grant programs. Achieved status of top account in growth, revenue and claim denials.
- Coordinated billing processes, reducing discrepancies and improving revenue cycle management efficiency. Achieved company status of Top Account in Growth, Revenue and Claim denials.
- Maintained communication with hospital administration and medical personnel across multiple locations.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
Education
Medical EHR & PM Systems - Medical Billing And Coding Administration
Avtech Institute of Technology - South Plainfield, NJ
02-2019
Skills
Account management
Customer service
Project management
Denial Management
Coding CPT/ICD10
Revenue generation
Data-driven decisions
Goals and performance
Accomplishments
- Streamlined error resolution, eliminating the EDI rejection backlog of 1500 claims. Through client and staff training the EDI rejections are worked daily with zero backlog.
- Collaborated with team of four in the development of a workflow for PIP and Workers Comp counsel engagement, review, and fee optimization. Implementation resulted in the recovery of aged accounts receivable dating back to 2018.
- Developed a robust Excel auditing framework to identify billing discrepancies quickly, safeguarding company assets from financial loss.
Timeline
AR Account Supervisor
CompuGroup Medical
11.2018 - 08.2026Read more
Pharmacy Technician
Stop & Shop Pharmacy
11.2018 - 10.2019Read more
Account Supervisor
J&S STARK BILLING AND CONSULTING INC
01.1999 - 05.2018Read more
Avtech Institute of Technology - Medical EHR & PM Systems , Medical Billing And Coding Administration
Read more