Nancy Romero
Summary
Competent driven to exceed sales goals and build long-term relationships with customers. Facilitate positive experiences through high-quality customer care and prompt resolution of complaints and issues.
History of being an effective team member with full understanding of the underwriting process and team needs. Well-versed in using Excel to create and update tracking spreadsheets.
Overview
11
11
years of professional experience
Work History
Desginated hitter
Walgreens Boots Alliance Inc.
Oklahoma City, OK
06.2015 - Current
- Assisted customers with selecting and customizing available items based on individual requirements.
- Answered customer questions regarding merchandise and pricing.
- Completed setup, breakdown and product preparation for promotional displays and in-store demonstrations.
- Organized store merchandise racks by size, style and color to promote visually appealing environment.
- Increased brand awareness through event marketing, demonstrations, sales and brand promotion.
- Generated brand awareness and positive product impressions to increase sales.
- Communicated accurate information about promotions, customer programs and products, providing exceptional customer service and driving retention.
- Engaged customers warmly and provided immediate and dedicated assistance.
- Assisted customers with prompt and polite support in-person and via telephone.
- Assisted the pharmacist with filling prescriptions for numerous customers daily.
- Reviewed and verified customer information and insurance provider information.
- Prepared bills for insurance companies.
- Prepared intravenous solutions, admixtures, respiratory drugs and other solutions using aseptic techniques.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency and service quality.
- Performed a wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
Cashier
Buy For Less
Oklahoma City, OK
05.2014 - 10.2015
- Stocked and maintained inventory levels according to store policies.
- Used POS system to scan, weigh and enter pricing for items.
- Bagged merchandise in careful and efficient manner to minimize damage.
- Requested forms of identification when needed for specific transactions, checked details and promptly verified purchasing ability.
- Engaged customers warmly and provided immediate and dedicated assistance.
- Processed POS transactions, including checks, cash, debit and credit purchases and refunds.
- Promoted sales and customer satisfaction by maintaining organized and tidy checkout areas.
- Restocked, arranged and organized merchandise in front lanes to drive product sales.
- Examined merchandise for signs of tampering or damage prior to processing returns and exchanges.
- Maintained accuracy by reconciling cash drawer and restoring adequate cash and coins for transactions.
- Monitored self-checkout systems and provided assistance or intervention where required.
Cashier
Buy For Less
Oklahoma City, OK
05.2014 - 10.2015
- Promoted sales and customer satisfaction by maintaining organized and tidy checkout areas.
- Maintained accuracy by reconciling cash drawer and restoring adequate cash and coins for transactions.
- Used POS system to scan, weigh and enter pricing for items.
- Monitored self-checkout systems and provided assistance or intervention where required.
- Examined merchandise for signs of tampering or damage prior to processing returns and exchanges.
- Restocked, arranged and organized merchandise in front lanes to drive product sales.
- Engaged customers warmly and provided immediate and dedicated assistance.
- Processed POS transactions, including checks, cash, debit and credit purchases and refunds.
- Stocked and maintained inventory levels according to store policies.
- Bagged merchandise in careful and efficient manner to minimize damage.
Cashier Stocker
Walmart
Oklahoma City, OK
02.2014 - 04.2014
- Resolved all customer complaints in a professional manner while prioritizing customer satisfaction.
- Responded to customer concerns with friendly and knowledgeable service.
- Identified potential shoplifters and alerted management.
- Shared best practices for sales and customer service with other team members to help improve the store’s efficiency.
- Assisted customers with prompt and polite support in-person and via telephone.
- Prioritized helping customers over completing other routine tasks in the store.
- Responded to customer questions and requests in a prompt and efficient manner.
- Communicated clear expectations and goals to each team member.
Education
High School Diploma -
Capitol Hill High School
Oklahoma City, OK2011
Skills
Bilingual
very efficient and quick learner
Timeline
Desginated hitter
Walgreens Boots Alliance Inc.
06.2015 - Current
Cashier
Buy For Less
05.2014 - 10.2015
Cashier
Buy For Less
05.2014 - 10.2015
Cashier Stocker
Walmart
02.2014 - 04.2014
High School Diploma -
Capitol Hill High School