Nancy Ross
Gulfport,Mississippi
Overview
5
5
years of professional experience
1
1
Certification
1
1
ACT
1
1
GED
1
1
Workkeys
Work History
Waiters and Waitresses
Hooters
Gulfport, MS
06.2022 - Current
- Provide guests with information about local areas, including directions
- Fill salt, pepper, sugar, cream, condiment, and napkin containers
- Stock service areas with supplies such as coffee, food, tableware, and linens
- Prepare hot, cold, and mixed drinks for patrons, and chill bottles of wine
- Roll silverware, set up food stations, or set up dining areas to prepare for the next shift or for large parties
- Inform customers of daily specials
- Escort customers to their tables
- Perform cleaning duties, such as sweeping and mopping floors, vacuuming carpet, tidying up server station, taking out trash, or checking and cleaning bathroom
- Explain how various menu items are prepared, describing ingredients and cooking methods
- Assist host or hostess by answering phones to take reservations or to-go orders, and by greeting, seating, and thanking guests
- Prepare tables for meals, including setting up items such as linens, silverware, and glassware
- Clean tables or counters after patrons have finished dining
- Serve food or beverages to patrons, and prepare or serve specialty dishes at tables as required
- Remove dishes and glasses from tables or counters, and take them to kitchen for cleaning
- Present menus to patrons and answer questions about menu items, making recommendations upon request
- Prepare checks that itemize and total meal costs and sales taxes
- Write patrons' food orders on order slips, memorize orders, or enter orders into computers for transmittal to kitchen staff
- Collect payments from customers
- Check patrons' identification to ensure that they meet minimum age requirements for consumption of alcoholic beverages
- Check with customers to ensure that they are enjoying their meals, and take action to correct any problems
- Take orders from patrons for food or beverages
Fast Food and Counter Workers
Chick-fil-A
Gulfport, MS
11.2019 - 10.2022
- Perform personnel activities, such as supervising and training employees
- Prepare and serve cold drinks, frozen milk drinks, or desserts, using drink-dispensing, milkshake, or frozen-custard machines
- Serve customers in eating places that specialize in fast service and inexpensive carry-out food
- Brew coffee and tea, and fill containers with requested beverages
- Monitor and order supplies or food items, and restock as necessary to maintain inventory
- Clean and organize eating, service, and kitchen areas
- Serve food, beverages, or desserts to customers in such settings as take-out counters of restaurants or lunchrooms, business or industrial establishments, hotel rooms, and cars
- Perform cleaning duties, such as sweeping, mopping, and washing dishes, to keep equipment and facilities sanitary
- Scrub and polish counters, steam tables, and other equipment, and clean glasses, dishes, and fountain equipment
- Accept payment from customers, and make change as necessary
- Communicate with customers regarding orders, comments, and complaints
Retail Salespersons
Polo Ralph Lauren
Gulfport, MS
10.2021 - 06.2022
- Clean shelves, counters, and tables
- Place special orders or call other stores to find desired items
- Watch for and recognize security risks and thefts and know how to prevent or handle these situations
- Inventory stock and requisition new stock
- Exchange merchandise for customers and accept returns
- Ticket, arrange, and display merchandise to promote sales
- Describe merchandise and explain use, operation, and care of merchandise to customers
- Maintain knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices
- Answer questions regarding the store and its merchandise
- Prepare merchandise for purchase or rental
- Compute sales prices, total purchases, and receive and process cash or credit payment
- Recommend, select, and help locate or obtain merchandise based on customer needs and desires
- Greet customers and ascertain what each customer wants or needs
Education
GED -
Mississippi Gulf Coast Community College
GulfportSkills
Communication
Adaptability
Money Management
Typing
Observability
Cleanliness
Time Management
Multitasking
Organized
Strong Work Ethic
Customer Service
Typing
Computers
Phone Calls
Problem solving
Certification
ACT, Workkeys, GED
Timeline
Waiters and Waitresses
Hooters
06.2022 - Current
Retail Salespersons
Polo Ralph Lauren
10.2021 - 06.2022
Fast Food and Counter Workers
Chick-fil-A
11.2019 - 10.2022
GED -
Mississippi Gulf Coast Community College