Nancy Roth
Bellevue,NE
Summary
Experienced team leader with a track record of driving top performance in all categories. Expertise in customer service and empowering my team to deliver exceptional service to customers. Goal-oriented professional seeking opportunities to lead and mentor my team. My goal is to create a tight nit team who work together to achieve a common goal.
Overview
19
19
years of professional experience
Work History
Personal Banker
US Bank
Bellevue, NE
01.2006 - Current
- Extensive Banking knowledge, I have worked through the ranks of being a Teller, Banker, and Senior Level Banker, and an Assistant Branch Manager to Branch Manager
- Recipient of the ANNUAL STAR OF EXCELLENCE Award (Top 5% Banker in the Division for the entire year) 2014
- Executed a wide range of professional duties
- Cultivated an extensive client base through regular engagement
- Responsible for daily activities such as scheduling, sales, customer service, vault, ATM balancing and stocking, opening and closing duties, conference call coordination and numbers gathering for production meeting and district campaign organization
- Awards: Top Lending Award, Checking Account and Credit Card production Award, District Spirit Award of Peers, Quarterly Star OF Excellence recipient every year since 2008
- Provided guidance and advice on customer feedback, complaints, and inquiries.
- Developed and implemented customer service policies and procedures to ensure high quality customer experience.
- Ensured compliance with all banking regulations, policies and procedures.
- Provided direct supervision of staff including coaching, training and performance reviews.
- Monitored loan applications for accuracy, completeness and proper documentation prior to approval.
- Maintained relationships with existing customers through regular follow-up calls or visits.
- Communicated effectively with other departments to coordinate projects or initiatives.
Education
High School -
North Central High
01.2000
Skills
- Banking Policies and Procedures
- Regulatory Compliance
- Financial product knowledge
- Issues Resolution
- Relationship building and management
- Sales strategy
- Customer Satisfaction
- Rapport Building
- Branch operations
- Cash Handling
- Teller Support
- Cash vault audit
- Positive Attitude
- Interpersonal Skills
- Loan Processing
- Sales expertise
- Customer Interaction
- Attention to Detail
- Cross-Selling and Upselling
- Team Development
- Schedule Coordination
- Business partnership management
- Relationship Management
Activities
- Passionate about serving others through church, volunteer events, and helping friends and family.
- Volunteered with Jr Achievement, Salvation Army, park clean-ups in Omaha and Lincoln, Omaha Food Pantry, and community fundraising.
- Assisted new college students from other countries at Bellevue University in understanding American banking.
Timeline
Personal Banker
US Bank
01.2006 - Current
High School -
North Central High
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