Nancy Servin
Kerrville
Summary
Results-driven professional with strong customer focus and effective workload management. Known for enhancing team performance and ensuring exceptional service delivery in fast-paced environments.
Overview
16
16
years of professional experience
Work History
Team Leader Manager
Whataburger Franchise
Kerrville, TX
04.2026 - Current
- Supervised daily operations to ensure efficient service delivery and team performance.
- Trained new team members on operational procedures and customer service standards.
- Implemented best practices for food safety and sanitation compliance.
- Resolved customer complaints promptly to enhance satisfaction and loyalty.
- Managed inventory levels to minimize waste and optimize supply chain processes.
- Monitored cash handling processes to ensure accuracy and accountability in transactions.
- Resolved customer service issues by finding immediate solutions, increasing customer confidence, and decreasing escalations to executive office.
Team Member
Whataburger Corporate
Kerrville, TX
12.2025 - 04.2026
- Provided excellent customer service by efficiently taking orders and addressing inquiries.
- Maintained cleanliness and organization of dining area, ensuring a welcoming environment for guests.
- Collaborated with team members to prepare food items according to company standards.
- Operated kitchen equipment safely while adhering to all safety protocols and guidelines.
Waitress
Mamacitas
Kerrville, TX
04.2022 - 12.2025
- Delivered exceptional customer service by actively engaging with patrons and addressing inquiries promptly.
- Managed multiple tables efficiently while ensuring timely food and beverage delivery to enhance guest satisfaction.
- Collaborated with kitchen staff to coordinate orders, maintaining accuracy and speed during peak hours.
- Trained new waitstaff on restaurant protocols, enhancing team performance and service quality.
- Implemented feedback from guests to improve service delivery and dining experience consistently.
- Maintained cleanliness of dining area, ensuring compliance with health and safety regulations at all times.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
Manager
McDonald's Restaurant
Kerrville, TX
08.2010 - 10.2016
- Directed daily restaurant operations to ensure optimal service quality and customer satisfaction.
- Implemented training programs for staff, enhancing team performance and productivity.
- Analyzed sales data to identify trends and adjust inventory management strategies accordingly.
- Streamlined workflow processes, reducing wait times and improving order accuracy.
- Fostered a positive work environment by mentoring team members and promoting professional development.
- Managed and motivated employees to be productive and engaged in work.
Education
GED -
Tivy High School
Kerrville, TXSkills
- Customer focus
- Workload management
- Motivational skills
- Influencing skills
- Customer service
- Fast and efficient service worker
- Patience and empathy
- Engaging personality
- Money handling
- Listening and comprehension
- Organized multi-tasker
- Good with numbers and math
- Friendly, positive attitude
- Teamwork and collaboration
- Attention to detail
- Dependable and responsible
Languages
Spanish
Native or Bilingual
Timeline
Team Leader Manager
Whataburger Franchise
04.2026 - Current
Team Member
Whataburger Corporate
12.2025 - 04.2026
Waitress
Mamacitas
04.2022 - 12.2025
Manager
McDonald's Restaurant
08.2010 - 10.2016
GED -
Tivy High School