Nancy Smith
Wilmington,North Carolina
Summary
Reliable Manager demonstrating high level of ownership and initiative. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. Offering knack for building productive working relationships. Successful in fast-paced, deadline-driven environments to manage goals and team development. History of thriving in team-oriented environments.
Overview
25
25
years of professional experience
Work History
Community Table Manager
Lowes Foods
Wilmington, NC
07.2018 - 06.2025
- Grow engagement between Lowes Foods and the community by creating, planning and executing events to host at the Community Table.
- Reach out to local schools to promote Cart2Class program which generates funds for the schools PTAs.
- Organize and execute field trips for local scools
- Build relationships with local chefs and local growers and assist them in hosting events at the community table. Assist in planning and coordinating up to multiple events per year for the Community Table.
Assist in arranging each event, inclusive of food, beverages (tastings), supplies, signage, and appropriate d cor. May include recruiting local groups to attend planned events.
Aggressively gather information on each project to achieve quality events.
Food and Beverage Outlet Manager
Hilton Wilmington Riverside
Wilmington, NC
07.2013 - 07.2018
- Oversaw food and beverage operations, delivered day-to-day consistency and set and maintained highest food quality and service standards.
- Managed food and beverage operations for upscale urban hotels with relentless focus on hospitable and gracious guest services.
- Maximized revenue and profits of hotel food services through customer satisfaction, employee engagement and meticulously clean, sanitary and safe environments.
- Created and delivered orientation and training for new team members and professional development activities for experienced associates.
- Moved throughout dining and kitchen areas, visually monitored alignment with food quality and service standards and took relevant corrective actions.
Assistant Manager
Bluewater Grill
Wrightsville Beach, NC
01.2007 - 07.2013
- Delegated daily tasks to team members to optimize group productivity.
- Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
- Directed and led employees, supervising activities to drive productivity and efficiency.
- Organized schedules, workflows and shift coverage to meet expected business demands.
- Completed inventory audits to identify losses and project demand.
- Implemented training processes for newly hired employees and supervised department managers, shift leads and production personnel.
- Conducted job interviews, led employee performance evaluations and rewarded top performers to attract and retain quality personnel.
- Monitored cash drawers in multiple checkout stations to verify adequate cash supply.
- Delegated assignments based on team strengths to optimize floor coverage and service levels.
Assistant Manager
Oceanic
Wrightsville Beach, NC
05.2000 - 01.2007
- Delegated daily tasks to team members to optimize group productivity.
- Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
- Directed and led employees, supervising activities to drive productivity and efficiency.
- Organized schedules, workflows and shift coverage to meet expected business demands.
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
- Completed inventory audits to identify losses and project demand.
- Implemented training processes for newly hired employees and supervised department managers, shift leads and production personnel.
- Conducted job interviews, led employee performance evaluations and rewarded top performers to attract and retain quality personnel.
- Monitored cash drawers in multiple checkout stations to verify adequate cash supply.
- Assisted supervisor in evaluating employee performance and cultivating improvement initiatives.
Education
Certificate - Realtor
JY Monk Real Estate School
Wilmington, NC05.2014
Associate of Arts - Fashion Design
Bauder Fashion College
Arlington, TX06.1986
Skills
- Supervision
- Microsoft Office
- Organizational skills
- Troubleshooting
Accomplishments
- Co-Chair Art In The Arboretum 2019
Timeline
Community Table Manager
Lowes Foods
07.2018 - 06.2025
Food and Beverage Outlet Manager
Hilton Wilmington Riverside
07.2013 - 07.2018
Assistant Manager
Bluewater Grill
01.2007 - 07.2013
Assistant Manager
Oceanic
05.2000 - 01.2007
Certificate - Realtor
JY Monk Real Estate School
Associate of Arts - Fashion Design
Bauder Fashion College