Candice Gillespie
Pine Bluff,AR
Summary
Seasoned Table Games Floor Supervisor offering more than 24 years dealing such games as Craps, Roulette, Blackjack, Poker, Three Card Poker, Ultimate Texas Holem, Crazy 4 poker, Let it ride, Mississippi Stud, Baccarat, Pia-gow, and Pitch Blackjack. Able to create exciting, relaxed atmosphere, encouraging patrons to return for additional visits.
Overview
22
22
years of professional experience
Work History
Table Games Floor Supervisor
Hard Rock Casino
Bristol, VA
03.2023 - Current
- Ensured compliance with all applicable gaming regulations and laws.
- Supervised the day-to-day operations of table games, including scheduling staff, assigning duties, and resolving disputes.
- Monitored performance of dealers to ensure accuracy in dealing procedures and adherence to gaming regulations.
- Conducted periodic audits of assigned tables to ensure proper accounting procedures were followed.
- Maintained positive relationships with players, providing exceptional customer service when needed.
- Investigated disputes between players or between players and dealers and resolved issues promptly and fairly.
- Responded quickly to any cheating attempts, taking appropriate action as necessary.
Table Games Shift Manager
Saracen Casino
Pine Bluff, AR
09.2021 - 03.2023
- Promoted positive guest relations by resolving disputes quickly and offering complimentary services.
- Managed overall operation of casino table games in assigned pits in accordance with applicable state regulations, company policies and internal controls.
- Determined appropriate number of gaming tables to open each day and scheduled staff accordingly.
- Kept all games in compliance with casino and gaming standards.
- Stayed up to date on table inventories, player wins and losses and chip purchases to maintain security and efficiency.
- Coached employees on procedures, compliance requirements and performance strategies.
- Balanced staffing by moving dealers between games and reorganizing flow to cover each table.
Table Games Floor Supervisor
Choctaw Casino & Resort - Durant
Durant, OK
07.2021 - 09.2021
- Promoted positive guest relations by resolving disputes quickly and offering complimentary services.
- Observed gamblers' behavior for signs of cheating such as marking, switching or counting cards and notified security staff promptly.
- Kept all games in compliance with casino and gaming standards.
- Stayed up to date on table inventories, player wins and losses and chip purchases to maintain security and efficiency.
- Observed tables closely to spot errors and irregularities.
- Coached employees on procedures, compliance requirements and performance strategies.
Table Games Dealer
Cadillac Jacks Casino
Deadwood, SD
08.2020 - 07.2021
- Greeted incoming guests with enthusiasm to promote fun, memorable and exciting experience.
- Maintained enjoyable environment by entertaining and engaging players at tables.
- Performed functional game duties quickly by efficiently handling money and chips.
- Explained rules, took bets, and delivered payouts to facilitate movement of games.
- Provided gambling chips and coin money in exchange for legal currency for players to join in games.
- Communicated with supervisors and managers about suspicious or unruly behavior from patrons.
Table Games Floor Supervisor
Harrah's Hoosier Park
Anderson, IN
12.2019 - 08.2020
- Supervised craps, roulette, blackjack, pitch blackjack, baccarat, three card poker, and mississippi stud.
- Established and maintained banks and table limits for each game.
- Determined appropriate number of gaming tables to open each day and scheduled staff accordingly.
- Promoted positive guest relations by resolving disputes quickly and offering complimentary services.
- Supported confidentiality of all casino trade secrets and proprietary information, including business processes, customer lists and marketing plans.
- Observed gamblers' behavior for signs of cheating such as marking, switching or counting cards and notified security staff promptly.
- Improved operations by working with team members and customers to find workable solutions.
Table Games Floor Supervisor
FireKeepers Casino Hotel
Battle Creek, MI
07.2009 - 12.2019
- Supervised craps, roulette, blackjack, double-deck blackjack, baccarat, three card poker, Ultimate texas holdem, four card poker, pia-gow, and mississippi stud.
- Established and maintained banks and table limits for each game.
- Promoted positive guest relations by resolving disputes quickly and offering complimentary services.
- Supported confidentiality of all casino trade secrets and proprietary information, including business processes, customer lists and marketing plans.
- Observed gamblers' behavior for signs of cheating such as marking, switching or counting cards and notified security staff promptly.
- Smoothly oversaw efficient and accurate monetary transactions between house and customers.
- Moderated floor disputes to protect business assets and resolve customer service issues.
Table Games Dealer
Four Winds Casinos
New Buffalo, MI
07.2007 - 07.2009
- Dealt craps, roulette, blackjack, baccarat, three card poker, Ultimate texas holdem, four card poker, pia-gow, and mississippi stud.
- Explained rules, took bets, and delivered payouts to facilitate movement of games.
- Greeted incoming guests with enthusiasm to promote fun, memorable and exciting experience.
- Maintained enjoyable environment by entertaining and engaging players at tables.
- Communicated with supervisors and managers about suspicious or unruly behavior from patrons.
- Monitored behavior of players while dealing cards in various games, observing individuals for possible cheating.
- Performed functional game duties quickly by efficiently handling money and chips.
Poker Dealer
World Series of Poker
Las Vegas, NV
05.2007 - 07.2007
- Dealt Texas Hold'em, omaha, razz, 7 card stud, and chinese poker, both in live and tournament play.
- Engaged patrons in conversation to promote positive customer experience, explain house and game rules or facilitate dialogue between guests.
- Calculated and assessed players' cards against house and competition to quickly ascertain game results and determine winning hands, player bets, and correct rotation of gameplay.
- Performed functional game duties quickly by efficiently handling money and chips.
- Explained rules, took bets, and delivered payouts to facilitate movement of games.
- Monitored behavior of players while dealing cards in various games, observing individuals for possible cheating.
Table Games Dealer
Imperial Place
North Las Vegas, NV
12.2006 - 07.2007
- Dealt craps, roulette, blackjack, double-deck blackjack, three card poker, Ultimate texas holdem, four card poker, and mississippi stud.
- Performed functional game duties quickly by efficiently handling money and chips.
- Improved operations by working with team members and customers to find workable solutions.
- Earned reputation for good attendance and hard work.
- Recognized by management for providing exceptional customer service.
- Provided gambling chips and coin money in exchange for legal currency for players to join in games.
- Explained rules, took bets, and delivered payouts to facilitate movement of games.
Table Games Floor Supervisor
Little River Casino Resort
Manistee, MI
04.2002 - 12.2006
- Supervised craps, roulette, blackjack, three card poker, four card poker, Let it Ride, and Carribean stud .
- Established and maintained banks and table limits for each game.
- Promoted positive guest relations by resolving disputes quickly and offering complimentary services.
- Supported confidentiality of all casino trade secrets and proprietary information, including business processes, customer lists and marketing plans.
- Observed gamblers' behavior for signs of cheating such as marking, switching or counting cards and notified security staff promptly.
- Smoothly oversaw efficient and accurate monetary transactions between house and customers.
- Established and enforced banks and table limits for each game type.
- Observed gamblers to identify signs of cheating, including marking, switching and counting cards.
Education
High School Diploma -
Muskegon High School
Muskegon, MI06.1987
Some College (No Degree) -
Kellogg Community College
Battle Creek, MISkills
- Team building
- Supervision
- Organization
- Customer service
- Team management
- Problem resolution
- Relationship development
Timeline
Table Games Floor Supervisor
Hard Rock Casino
03.2023 - Current
Table Games Shift Manager
Saracen Casino
09.2021 - 03.2023
Table Games Floor Supervisor
Choctaw Casino & Resort - Durant
07.2021 - 09.2021
Table Games Dealer
Cadillac Jacks Casino
08.2020 - 07.2021
Table Games Floor Supervisor
Harrah's Hoosier Park
12.2019 - 08.2020
Table Games Floor Supervisor
FireKeepers Casino Hotel
07.2009 - 12.2019
Table Games Dealer
Four Winds Casinos
07.2007 - 07.2009
Poker Dealer
World Series of Poker
05.2007 - 07.2007
Table Games Dealer
Imperial Place
12.2006 - 07.2007
Table Games Floor Supervisor
Little River Casino Resort
04.2002 - 12.2006
High School Diploma -
Muskegon High School
Some College (No Degree) -
Kellogg Community College
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