Results-driven Project Manager with over 15 years of experience in leading cross-functional teams. Specializes in project planning, risk management, and resource allocation to achieve strategic objectives and enhance operational efficiency.
Work History
Project Manager
15 Years 1 Month
Lumen | 07.2011 - Current
Led cross-functional project teams to achieve strategic goals and enhance operational efficiency.
Developed comprehensive project plans aligning with organizational objectives and stakeholder expectations.
Oversaw resource allocation, ensuring optimal utilization of team skills and project budgets.
Implemented risk management strategies to identify potential challenges and mitigate impacts on project timelines.
Account Consultant
3 Years 10 Months
CenturyLink | 08.2007 - 06.2011
Developed strategic account plans to enhance client engagement and retention.
Analyzed customer needs to provide tailored solutions and improve service delivery.
Collaborated with cross-functional teams to streamline processes and optimize customer satisfaction.
Conducted regular performance reviews to identify areas for improvement in account management strategies.
Communication Technician
26 Years
USWest | 06.1981 - 06.2007
Installed and maintained telecommunications equipment to ensure optimal connectivity and service reliability.
Diagnosed and resolved technical issues, improving system performance and reducing downtime.
Collaborated with cross-functional teams to coordinate project implementations and upgrades seamlessly.
Conducted training sessions for junior technicians, enhancing team skill sets and operational efficiency.