Job Search Status
Open to workDesired start date: Open to discussion
Open To Work
Nancy Steen
Redwood Falls,MN
Work Preference
Summary
Results-oriented professional with extensive experience in team leadership and conflict resolution. Expertise in coordinating operations and enhancing productivity through effective communication and problem-solving strategies.
Overview
30
30
years of professional experience
Work History
Caregiver
Kim Steen
Tigard and Redwood Falls, Oregon and Minnesota
01.2009 - 05.2025
- Coordinated doctor and lab appointments to ensure timely medical care.
- Maintained a well-organized home by overseeing meal preparation and cleaning tasks.
- Managed household errands and essential duties to support family needs.
- Took care of all financial responsibilities for the household.
Production Manager
Quality Production, Ltd.
Hillsboro, Oregon
07.1999 - 09.2008
- Collaborated with cross-functional teams to address production challenges and optimize performance.
- Oversaw daily operations of production team, offering guidance and support to improve workflow.
- Developed and implemented production schedules to ensure timely completion of projects.
- Coordinated with other departments to ensure smooth flow of materials throughout the production process.
- Reduced production downtime through strategic scheduling and resource allocation.
- Inspected production, quality control and maintenance reports to detect and address production problems.
- Reviewed individual employee performance to correct issues and enhance productivity.
- Created training materials to enhance onboarding process for new production team members.
- Established clear communication channels between management and staff members.
- Resolved conflicts among personnel within the department when necessary.
- Liaised between senior plant management and line-level supervision to maintain open communications.
Customer Service Representative
Laughlin-Wilt Group
Beaverton, Oregon
09.1997 - 07.1999
- Provided exceptional customer service to ensure customer satisfaction.
- Resolved customer complaints through effective communication and problem-solving.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Assisted customers with inquiries and product information.
- Maintained accurate records of customer interactions and transactions to facilitate follow-up and enhance service.
- Developed strong customer relationships through personalized assistance and support, leading to increased customer loyalty.
- Tracked orders from start to finish to ensure timely delivery, contributing to overall customer satisfaction.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
Production Manager
Zytec Corporation
Redwood Falls and Broomfield, Minnesota and Colorado
01.1995 - 12.1996
- Oversaw the daily operations of the production team, offering guidance and support.
- Supervised production staff to enhance workflow efficiency and maintain safety standards.
- Collaborated with cross-functional teams to resolve production challenges and improve overall performance.
- Cultivated communication among senior managers and floor supervisors to encourage optimal productivity.
- Liaised between senior plant management and line-level supervision to maintain open communications.
- Contributed to performance reviews and identified specific areas for improvement.
- Monitored employee attendance records and took disciplinary action when appropriate.
Education
High School Diploma -
Morton High School
Morton, MN06-1974
Some College (No Degree) - Business Management
Marshall State University
Marshall, MNSkills
- Patient care
- Care plan development
- Nutritional planning
- Medical coordination
- Scheduling appointments
- Conflict resolution
- Team leadership
- Strong leadership
- Team development
- Staffing management
- Product knowledge
- Order tracking
- Production scheduling
- Problem solving
- Effective communication
- Dedication to product quality
Timeline
Caregiver
Kim Steen
01.2009 - 05.2025
Production Manager
Quality Production, Ltd.
07.1999 - 09.2008
Customer Service Representative
Laughlin-Wilt Group
09.1997 - 07.1999
Production Manager
Zytec Corporation
01.1995 - 12.1996
High School Diploma -
Morton High School
Some College (No Degree) - Business Management
Marshall State University