Nancy Swafford
La Vergne,TN
Summary
Flexible hard worker ready to learn and contribute to team success. Dedicated employee known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference.
Overview
11
11
years of professional experience
Work History
Billing Specialist
Interstate AC Service
Nashville, TN
05.2012 - 09.2021
- Processed and sent invoices, adjustments and credit memos to customers.
- Answered customer invoice questions and resolved issues discovered during invoicing and collection process.
- Investigated and resolved issues to maintain billing accuracy.
- Responded to questions and concerns regarding billing with knowledgeable and personable support.
Accounts Receivable Specialist
Interstate AC Service
Nashville, TN
05.2012 - 09.2021
- Performed various accounts receivable functions, including cash receipts posting, updating cash flow reports and researching chargebacks and write-offs.
- Evaluated open accounts to look for past-due balances and pursue collection strategies.
- Investigated billing discrepancies and implemented effective solutions to resolve concerns and prevent future problems.
- Worked closely with delinquent account holders to collect and reconcile accounts through approved channels.
- Kept accounts receivable tracking database current with relevant client information, collection and billing progress and program changes.
- Interfaced with customers to bring accounts current with suitable repayment plans.
- Routinely contacted account holders with balances over 30 days past due to resolve delinquencies.
- Processed over 500 payments every week.
Payroll Specialist
Interstate AC Service
Nashville, TN
05.2012 - 09.2021
- Managed payroll and time and attendance systems.
Accounts Receivable Specialist
Grooms Engines
Nashille, TN
09.2010 - 04.2012
- Generated, mailed and monitored invoices.
- Performed various accounts receivable functions, including cash receipts posting, updating cash flow reports and researching chargebacks and write-offs.
- Evaluated open accounts to look for past-due balances and pursue collection strategies.
- Processed over 150 payments every week.
- Oversaw disputes resolution and reconciliation for 500 client accounts.
- Managed invoicing for organization through cash receipts processing, bank reconciliations and distribution of 1000 invoices monthly.
Shipping Associate
Grooms engines
Nashville, TN
09.2010 - 04.2012
- Checked customer orders, labeling and documentation prior to shipment to avoid delays.
- Compared shipment contents with paperwork to support inventory accuracy and records management.
- Directed warehouse team in stocking merchandise, pulling orders and setting up loads.
- Prepared accurate shipping orders and bills of lading to direct and route materials.
- Obtained required documentation to move cargo onward.
- Reviewed accuracy of documentation such as invoices and bills of lading.
- Input weights, charges, discrepancies and other data in the system.
- Contacted transport companies and suppliers to expedite, trace or return shipments.
- Prepared documentation to track and report on damaged or missing items.
Education
High School Diploma -
Glencliff High School
Nashville, TN05.1992
Skills
- Billing
- Daily payroll activities
- Customer relations
- Bill payment
- Payment transactions
- Account collections
- Mail sorting
- Billing statement management
- Invoicing proficiency
- Billing dispute resolution
- Accounts receivable expertise
Timeline
Billing Specialist
Interstate AC Service
05.2012 - 09.2021
Accounts Receivable Specialist
Interstate AC Service
05.2012 - 09.2021
Payroll Specialist
Interstate AC Service
05.2012 - 09.2021
Accounts Receivable Specialist
Grooms Engines
09.2010 - 04.2012
Shipping Associate
Grooms engines
09.2010 - 04.2012
High School Diploma -
Glencliff High School