NANCY TIERNEY
Temple,TX
Summary
Epic Application Analyst III with responsibilities in supporting staff by developing and delivering an impactful training program. Skilled in curriculum design, instructional techniques, and performance assessment. Strong focus on team collaboration and achieving results. Reliable, adaptable, and excellent at meeting evolving organizational needs.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Epic Application Analyst III - Principal Trainer
Baylor Scott & White
03.2012 - Current
- Collaborated with cross-functional teams to implement seamless integration of Epic applications within existing systems.
- Ensured accurate documentation by maintaining up-to-date training for system configurations, changes, and enhancements.
- Provided consistent support for end-users, addressing their concerns and resolving issues in a timely manner.
- Increased staff proficiency through conducting comprehensive training sessions on the use of Epic applications.
- Analyzed technical problems with high accuracy and attention to detail.
Mathematics Teacher – Middle School
Temple Independent School District
03.2010 - 11.2011
Extended Care Director
St. Mary’s School
10.2004 - 05.2007
- I was required to supervise approximately 50 to 75 students and 3 employees during activities such as tutoring, snacks and at play
- Maintaining the Extended Care budget was also one of my duties
Education
Master of Science - Global E-Learning
Texas A&M University – Commerce
Commerce, TX12.2015
Bachelors of Professional Studies - Education/4-8 Mathematics
University of Mary Hardin-Baylor
Belton, TX12.2009
Skills
- Patient Access Team Lead
- Detail Oriented
- Effective training materials
- Customer Support
- Problem-solving abilities
- Meets Deadlines
- MS Office 365
Certification
Epic Application Certifications:
- Cadence - June 22, 2012
- Research Billing - June 21, 2022
- Cheers Call Management - August 30, 2024
Epic Curriculum Certified:
- Patient Access Principal Trainer - May 29, 2018
Timeline
Epic Application Analyst III - Principal Trainer
Baylor Scott & White
03.2012 - Current
Mathematics Teacher – Middle School
Temple Independent School District
03.2010 - 11.2011
Extended Care Director
St. Mary’s School
10.2004 - 05.2007
Bachelors of Professional Studies - Education/4-8 Mathematics
University of Mary Hardin-Baylor
Master of Science - Global E-Learning
Texas A&M University – Commerce
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