NANCY TIERNEY
Gilbert,AZ
Summary
Dynamic park management professional with a track record of boosting visitor satisfaction and tenant engagement. Spearheaded initiatives that improved operational efficiency and community safety, resulting in higher tenant retention rates. Proven ability to lead teams and streamline processes, driving performance beyond set goals.
Overview
9
9
years of professional experience
Work History
Administrative Assistant
MHC, LLC - Villa Borega, MHC
Las Vegas, Nevada
10.2024 - 06.2026
- Handled customer inquiries and resolved issues promptly, enhancing customer satisfaction.
- Managed phone calls and emails to relay information, facilitating effective business communication.
- Greeted visitors warmly at the reception area, providing assistance and direction. in a professional manner, responding to inquiries and directing them to appropriate personnel.
- Answered questions from customers regarding products and services offered by the company.
- Monitored office supply inventory and reordered materials to ensure seamless operations.
- Supported daily office operations and kept filing systems organized.
- Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
- Developed and maintained filing systems for confidential documents and records.
- Handled confidential documents in an organized fashion according to established protocol.
- Composed letters, memos, reports, emails, presentations, and other written correspondence for management staff.
- Worked with management to improve administrative processes and workflows.
- Collaborated with management to improve administrative processes and workflows.
- Managed database systems containing customer contact information.
- Processed invoices for payment using accounting software applications.
- Directed customer inquiries to appropriate department personnel.
- Proofread content for typo-free emails and documentation.
Park Manager
Newport Pacific Capital LLC
05.2019 - 06.2024
- Improved park visitor satisfaction through implementation of diverse programs and events.
- Led multi-disciplinary teams in executing projects aimed at improving park facilities and infrastructure.
- Oversaw compliance with federal, state, and local regulations pertaining to parks management standards.
- Streamlined daily operations with the development of comprehensive SOPs for all staff members.
- Managed administrative tasks such as lease agreements, renewals, and evictions in compliance with state regulations.
- Increased tenant satisfaction by promptly addressing and resolving concerns.
- Cultivated strong relationships with tenants, fostering community engagement within the mobile home park.
- Provided exceptional customer service to both current residents and potential tenants during inquiries or tours.
Assistant Mobile Home Park Manager
Newport Pacific Capital LLC
01.2017 - 05.2019
- Coordinated move-ins and move-outs, reducing vacancy periods and ensuring timely occupancy for new tenants.
- Managed administrative tasks such as lease agreements, renewals, and evictions in compliance with state regulations.
- Ensured compliance with local ordinances, building codes, and health regulations concerning mobile home parks.
- Collaborated with maintenance staff to ensure timely completion of work orders and upkeep of common areas.
- Established communication channels with residents to effectively address needs and enhance tenant satisfaction.
- Provided exceptional customer service to both current residents and potential tenants during inquiries or tours.
- Enhanced tenant satisfaction by addressing and resolving concerns in a timely manner.
- Maintained safe, clean community through regular inspections and timely coordination of necessary repairs.
- Developed strong relationships with tenants to foster a sense of community within the mobile home park.
- Kept properties in compliance with local, state, and federal regulations.
- Communicated effectively with owners, residents, and on-site associates.
- Scheduled property showings for potential tenants to enhance leasing opportunities. to show marketed properties.
- Delivered emergency 24-hour on-call service for tenants on building issues.
Education
High School Diploma -
Palmdale High School
Palmdale, CA06-1979
Skills
- Customer service
- Regulatory compliance
- File organization
- Data entry
- Office operations
- Time Management
- Task Prioritization
- Problem solving
- Decision-Making
- Teamwork and Collaboration
- Team collaboration
- Written Communication
- Communication skills
- Active Listening
- Detail orientation
- Adaptability
- Conflict resolution
References
1. Jocelyn Sandoval, Villa Borega MHC maanager - 702-452-3758
2. Sherry Tompkins - Park manager - 818-857-2866
Timeline
Administrative Assistant
MHC, LLC - Villa Borega, MHC
10.2024 - 06.2026
Park Manager
Newport Pacific Capital LLC
05.2019 - 06.2024
Assistant Mobile Home Park Manager
Newport Pacific Capital LLC
01.2017 - 05.2019
High School Diploma -
Palmdale High School