Nancy Tome
Los Angeles,CA
Summary
Driven and bilingual Associate Banker at JP Morgan Chase, enhancing client relationships and operational efficiency. Excel in problem-solving and providing exceptional customer service.
Overview
12
12
years of professional experience
Work History
Associate Banker
JPMorgan Chase
08.2022 - Current
- Assist customers with banking needs and inquiries
- Manage client accounts, ensuring compliance with banking regulations and internal policies.
- Support branch management with administrative tasks
- Collaborate with team members to achieve sales targets and maintain high-quality customer service standards.
- Foster a positive work environment by contributing to team meetings sharing ideas on improving operational efficiency.
- Strengthen client relationships through consistent communication and personalized attention to individual needs.
- Balance teller drawers and ATM cash.
Teller
JPMorgan Chase
10.2016 - 08.2022
- Processed customer transactions accurately and efficiently to ensure high satisfaction levels.
- Managed cash handling procedures, maintaining compliance with financial regulations and company policies.
- Assisted customers with inquiries, providing tailored solutions and enhancing overall service experience.
- Collaborated with team members to streamline operations, improving workflow efficiency within the branch.
- Trained new tellers on operational procedures and customer service best practices to enhance team performance.
Cashier
Cerveteca Culver City
10.2015 - 03.2016
- Operated cash register for cash and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Greeted customers entering store and responded promptly to customer needs.
- Conducted inventory counts by adding each item in stock and documenting in computer system.
Cashier
Chipotle Mexican Grill
07.2013 - 03.2016
- Operated cash register
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Restocked and organized merchandise.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
Education
Bachelor of Science - Marketing Management
California State University, Los Angeles
05.2023
Skills
- Proficient in Windows: Microsoft Office
- Bilingual in English and Spanish
- Problem Solving
- Customer Service
- Time management
References
Available upon request
Timeline
Associate Banker
JPMorgan Chase
08.2022 - Current
Teller
JPMorgan Chase
10.2016 - 08.2022
Cashier
Cerveteca Culver City
10.2015 - 03.2016
Cashier
Chipotle Mexican Grill
07.2013 - 03.2016
Bachelor of Science - Marketing Management
California State University, Los Angeles
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