Regina Castellanos
INDIANAPOLIS,IN
Summary
A highly-motivated employee interested in a second job, has a strong worth ethic, exceptional interpersonal skills, and able to adapt quickly.
Overview
7
7
years of professional experience
Work History
Associate Banker
Chase Bank
Indianapolis, IN
09.2023 - Current
- Provide exceptional customer service to customers by answering inquiries, resolving complaints and processing transactions in a timely manner.
- Assist customers with account opening, closing, and other account maintenance help.
- Educate customers about different features and benefits of banking products.
Bartender
Hilton
Indianapolis, IN
03.2024 - 04.2024
- Greeted customers and provided excellent customer service.
- Prepared alcoholic and non-alcoholic beverages according to recipe standards.
Head Server
Los Arroyos
Indianapolis, IN
04.2020 - 09.2023
- Welcomed guest with a personable attitude and delivered high-quality service to ensure customer satisfaction.
- Maintained an efficient working environment by ensuring all areas were stocked.
- Trained new servers on menu items and restaurant standards.
Property Management Assistant
Sky Stone Property Management
Indianapolis, IN
11.2018 - 02.2020
- Prepared financial statements and yearly detailed reports using excel spreadsheets.
- Responsible for collecting rents and paying company's fees which included property taxes and other utilities.
General Manager
Delicias Jalisco
Indianapolis, IN
05.2017 - 02.2020
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
Education
Bachelor of Science - Actuarial Science, Mathematics, Spanish and Statistics
University of Indianapolis
12.2022
Skills
- Basic knowledge in: Microsoft Office, Excel, PowerPoint, etc
- Critical thinking/ problem resolution
- Proficient in Spanish and English (verbal and written)
- Proficient in programming languages: C, R, and R studio
- Customer Service-Oriented
- Cash Handling
Languages
Spanish
Native/ Bilingual
English
Native/ Bilingual
Timeline
Bartender
Hilton
03.2024 - 04.2024
Associate Banker
Chase Bank
09.2023 - Current
Head Server
Los Arroyos
04.2020 - 09.2023
Property Management Assistant
Sky Stone Property Management
11.2018 - 02.2020
General Manager
Delicias Jalisco
05.2017 - 02.2020
Bachelor of Science - Actuarial Science, Mathematics, Spanish and Statistics
University of Indianapolis
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