Nancy Tran
Oklahoma City,OK
Summary
Accomplished Supervisor with a proven track record at Cindy's Residential and Commercial Cleans, enhancing service quality and customer satisfaction. Expert in staff management and new hire training, I've significantly reduced workplace accidents and fostered a culture of continuous improvement. Skilled in computer proficiency and active listening, I excel in driving team performance and delivering exceptional service.
Overview
12
12
years of professional experience
Work History
Supervisor
Cindy's Residential and Commercial Cleans
Oklahoma City, OK
05.2013 - 08.2017
- Trained staff on best practices to enhance service.
- Conducted performance reviews to support employee development.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
Mobile Expert/Keyholder
GP Mobile
Oklahoma City, Oklahoma
08.2018 - 06.2020
- Enhanced teamwork, collaborated with colleagues to share knowledge and improve overall store performance.
- Assisted customers in setting up new devices, transferring data, and troubleshooting technical issues as needed.
- Increased customer satisfaction by providing expert advice on mobile devices and plans.
- Developed loyal customer relationships through exceptional service, resulting in repeat visits and word-of-mouth referrals.
Trainer/Putter
Hobby Lobby
Oklahoma City, OK
04.2020 - 02.2022
- Implemented feedback mechanisms for continuous improvement in training programs.
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Coached employees on best practices, providing constructive feedback to support their professional growth.
- Revolutionized safety training, significantly reducing workplace accidents.
Stay at Home Mom
Household
Oklahoma City
02.2022 - Current
- 3-year break in my career to care for my young family.
- I am now ready to devote my time to my career and looking forward to finding something long term.
Education
High School Diploma -
John Marshall High School
Oklahoma City, OKSkills
- New hire training
- Staff management
- Active listening
- Data entry
- Computer proficiency
- Payment processing
- Professional telephone demeanor
- Attention to detail
- Flexible and adaptable
- Dependable and responsible
- Critical thinking
Languages
Vietnamese
Limited Working
Timeline
Stay at Home Mom
Household
02.2022 - Current
Trainer/Putter
Hobby Lobby
04.2020 - 02.2022
Mobile Expert/Keyholder
GP Mobile
08.2018 - 06.2020
Supervisor
Cindy's Residential and Commercial Cleans
05.2013 - 08.2017
High School Diploma -
John Marshall High School