Nancy Tranzow
Westminster,CO
Summary
Adaptable professional with a quick-learning ability and a talent for adjusting to new environments. Skilled in rapidly acquiring new knowledge and applying it effectively. Driven by a passion for continuous learning and successfully navigating change.
Overview
4
4
years of professional experience
Work History
Customer Care Manager
Adams County Government
Brighton, CO
02.2024 - Current
- Evaluated individual and team business performance and identified opportunities for improvement.
- Collaborated with other departments to ensure customers' needs were met promptly and accurately.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Recruited and trained new employees to meet job requirements.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
- Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Resolved customer inquiries and complaints requiring management-level escalation.
Health Equity Coordinator
Adams County Health Department
Brighton, CO
07.2022 - 08.2023
- Coordinated with other supervisors, combining group efforts to achieve goals.
- Facilitated communication between different departments in order to resolve issues quickly.
- Guided employees in handling difficult or complex problems.
- Developed community health promotion programs to improve public health outcomes.
- Collaborated with external stakeholders, such as community partners and healthcare providers, to ensure successful outcomes for clients.
- Implemented strategies to address specific community needs such as homelessness, education, and health.
- Provided guidance and support to families regarding resources available within community health system.
- Provided education on health maintenance, disease prevention and available community resources to patients and families.
COVID-19 Rapid Response Team Supervisor
Tri County Health Department
Greenwood Village, CO
12.2020 - 07.2022
- Assisted with investigations into clusters or outbreaks of COVID-19 cases by conducting interviews with affected individuals and collecting relevant information.
- Participated in weekly meetings to discuss progress toward goals related to COVID-19 outbreak control measures.
- Assisted with the development of protocols and procedures for contact tracing, testing, and case management.
- Investigated potential exposures by interviewing contacts of confirmed cases.
- Took caller information, read associated computer information and documented vital details in call tracking and assignment system.
Education
Bachelor of Science - Environmental Health
Colorado State University
Fort Collins, CO12-2012
Bachelor of Science - Microbiology
Colorado State University
Fort Collins12-2012
Some College (No Degree) - Animal Science, Agriculture
California State University, Fresno
Fresno, CASome College (No Degree) - Communications, Public Speaking
Fresno City College
Fresno, CASkills
- Customer relationship management
- Employee training
- Performance evaluation
- Team leadership
- Conflict resolution
- Stakeholder engagement
Timeline
Customer Care Manager
Adams County Government
02.2024 - Current
Health Equity Coordinator
Adams County Health Department
07.2022 - 08.2023
COVID-19 Rapid Response Team Supervisor
Tri County Health Department
12.2020 - 07.2022
Bachelor of Science - Environmental Health
Colorado State University
Bachelor of Science - Microbiology
Colorado State University
Some College (No Degree) - Animal Science, Agriculture
California State University, Fresno
Some College (No Degree) - Communications, Public Speaking
Fresno City College
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