Nancy Tsakonas
Bonney Lake,WA
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every client a positive and memorable experience.
Overview
9
9
years of professional experience
Work History
PSR II
Bastyr University Clinic-San Diego, CA
San Diego, CA
05.2022 - 07.2024
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Identified needs of clients promptly and efficiently.
- Provided excellent service and attention to clients when face-to-face or through phone and email conversations.
- Acted as liaison between physicians, staff members, patients, families, and third party payers.
- Maintained accurate records of patient visits in the electronic health record system.
Chiropractic Assistant/Front Desk
Issaquah Family Chiropractic-Issaquah, WA
Issaquah, WA
02.2019 - 11.2020
- Greeted clients, verified insurance, and collected co-payments.
- Performed administrative tasks such as filing medical documents, answering phones, and responding to emails.
- Assisted chiropractors with treatments including applying hot and cold packs, ultrasound therapy, or electrical stimulation.
- Checked out clients at end of visit, collecting any remaining balances due from them.
- Collected forms, copied insurance cards, and coordinated patient information for billing and insurance processing.
Front Desk Receptionist
Baze Chiropractic-Renton, WA
Renton, WA
02.2015 - 08.2018
- Answered incoming calls, redirected callers to the appropriate personnel or department, and took messages as needed.
- Managed incoming and outgoing mail, courier services, faxes, scans, and other correspondence.
- Maintained an organized reception area and ensured that all clients were attended to promptly.
- Handled cash transactions accurately and reconciled daily financial transactions against cash receipts at the end of each day's business activity.
Education
General Studies
Greenriver Community College
Auburn, WASkills
- Excellent Communication
- Attention to Detail
- Problem Resolution
- Self-Directed
Timeline
PSR II
Bastyr University Clinic-San Diego, CA
05.2022 - 07.2024
Chiropractic Assistant/Front Desk
Issaquah Family Chiropractic-Issaquah, WA
02.2019 - 11.2020
Front Desk Receptionist
Baze Chiropractic-Renton, WA
02.2015 - 08.2018
General Studies
Greenriver Community College
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