Nancy Tubens
Upper Darby,PA
Summary
Organized Assistant Store Manager with a background in managing staff, driving sales, and providing exceptional customer service. Skilled in inventory control and visual merchandising with strong ability to multitask and function effectively in high-pressure environments. Demonstrated impact in enhancing store operations efficiency, improving team productivity, and increasing customer satisfaction. Known for strategic planning skills and commitment to achieving company goals.
Overview
6
6
years of professional experience
Work History
Assistant Store Manager
Family Dollar
Upper Darby, Pennsylvania
01.2023 - 10.2025
- Supervised daily store operations and ensured compliance with company policies.
- Trained and mentored new staff on customer service and sales techniques.
- Managed inventory levels and organized product displays for optimal visibility.
- Assisted in developing promotional strategies that increased store sales and customer engagement.
- Resolved customer inquiries and complaints to enhance satisfaction and loyalty.
- Conducted regular audits of cash registers and financial transactions for accuracy.
- Collaborated with team members to maintain a clean and organized shopping environment.
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Handled complaints from customers by empathetically listening, recording details and offering solutions.
- Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
- Provided leadership support during peak business hours by motivating staff members to meet targets.
- Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
- Ensured compliance with all safety regulations throughout the store premises.
- Monitored sales activities to ensure that customers receive satisfactory service and quality goods.
- Interviewed and vetted job applicants to make effective hiring decisions and fill vacancies with strong team members.
- Delegated assignments based on team strengths to optimize floor coverage and service levels.
- Assisted in recruiting efforts by interviewing candidates for open positions in the store.
- Maintained accurate records of all transactions, stock levels and employee performance metrics.
- Coordinated with vendors to secure product availability at competitive prices.
- Maintained a safe working environment by enforcing safety regulations.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Formed and maintained strategic relationships with clients to drive repeat business.
Floor supervisor
Amazon
Wilmington, Delaware
02.2020 - 12.2023
- Supervised daily operations of fulfillment center to ensure efficiency and safety.
- Trained and mentored team members on best practices and safety procedures to enhance overall team competency.
- Coordinated workflow among associates to optimize packing and shipping processes.
- Enforced company policies and procedures to maintain a safe working environment.
- Conducted regular audits of work areas to ensure compliance with quality standards.
- Provided feedback to management on process improvements and team performance.
- Assisted in scheduling shifts and managing attendance of floor staff effectively.
- Maintained a clean, organized, and safe work environment at all times.
- Ensured compliance with safety regulations and company policies.
- Evaluated staff performance and provided constructive feedback and guidance.
- Performed daily opening and closing procedures according to established guidelines.
- Delegated tasks appropriate to individual employees to provide development opportunities.
- Addressed employee issues and conflicts, providing input and coaching to foster a collaborative work environment.
- Collaborated with other departments to meet organizational objectives.
- Led employee performance evaluations and rewarded top performers to retain quality personnel.
- Monitored performance of team members to develop optimization plans.
- Created reports summarizing store operations performance and identified actionable opportunities for improvement.
- Identified potential security threats and adhered to company procedures to deter theft, vandalism and any suspicious activity within store and surrounding premises.
- Worked directly with store manager to verify achievement of sales, retention and quality targets.
- Trained and coached new employees according to new hire procedures and proven sales strategies.
- Monitored workers and reviewed completed work for proper performance.
- Resolved personnel problems, complaints and grievances, referring serious issues to higher-level supervisors.
- Promoted safe working conditions by monitoring safety procedures and equipment.
- Prepared and led staff training and instruction.
- Reported employee time, job expenses and inspections results in work records.
- Assessed job sites to determine work needed.
- Estimated project materials, time and staffing requirements based on work orders and job specifications.
Education
High School Diploma -
John W. Hallahan Catholic Highschool For Girls
Philadelphia, PA06-1998
Skills
- Inventory management
- Visual merchandising
- Promotional strategies
- Team leadership
- Customer service
Timeline
Assistant Store Manager
Family Dollar
01.2023 - 10.2025
Floor supervisor
Amazon
02.2020 - 12.2023
High School Diploma -
John W. Hallahan Catholic Highschool For Girls