Nancy Vigeant
Thomaston,CT
Summary
Results-driven Release Management professional with over 10 years of experience. Skilled in change management processes and risk mitigation, contributing to substantial improvements in release readiness metrics and operational efficiency. Committed to fostering team development and enhancing communication across teams.
Overview
46
46
years of professional experience
Work History
Release Management Sr. Advisor
UST Global
Thomaston, CT
04.2016 - Current
- Facilitated mentorship for release managers, equipping them with skills to support application teams in achieving operational excellence.
- Conducted ongoing training and weekly meetings to foster team collaboration and drive performance improvements.
- Developed and implemented risk mitigation measures to safeguard business performance and enhance system stability.
- Optimized reporting processes and streamlined release status communications, significantly reducing manual efforts and enhancing productivity.
- Achieved substantial improvements in release readiness metrics over four years. Reduced urgent and emergency changes, contributing to operational efficiency. Metrics available upon request.
- Analyzed and documented monthly release and change management metrics to support senior leadership in performance evaluation and planning.
Release Management Advisor
Anthem
Thomaston, CT
04.2011 - 04.2016
- Coordinated release and change management activities to ensure optimal performance of enterprise customer service desktop applications in contact center operations.
- Monitored and guided release managers in the deployment of voice contact center applications to optimize operational efficiency.
- Monitored and reported on release and change metrics to enhance visibility for senior leadership.
- Coordinated release and implementation planning with application teams, overseeing weekend bridge lines for effective communication and support.
Sr. Programmer
Anthem
Thomaston, CT
05.1998 - 04.2011
- Led development of complex software applications, enhancing functionality and user experience.
- Mentored junior programmers, fostering skill development and knowledge sharing within the team.
- Collaborated with cross-functional teams to define project requirements and deliver optimal solutions.
- Conducted thorough code reviews, ensuring adherence to quality standards and reducing defects.
- Debugged and modified Visual Basic software components, as well as COBOL, and JCL.
- Worked closely with clients to establish specifications and system designs.
- Authored code fixes and enhancements for inclusion in future code releases and patches.
- Successfully migrated legacy IMS systems to Visual Basic application using new DB2 tables while maintaining full compatibility with existing workflows. Anthem Benefit System.
- Coordinated deployments of new software, feature updates and fixes.
- Analyzed work to generate logic for new systems, procedures and tests.
Lead Collection Correspondent
Timex
Middlebury, CT
04.1980 - 05.1998
- Responsible for maintaining current aged trial balance for the Accounts Receivable Department.
- Heavy phone and written correspondence with major accounts in handling past due balances, resolving deductions in dispute, verifying shipping discrepancies, and assisting in defect management process.
- Selected to represent our department in the move to its first computer system. Worked hand in hand with IT to build tables and design initial green screens for the departments first desktop computer. (This initiated my interest in IT, and the start of my education in technology)
Education
Bachelor of Arts - Interactive Digital Design
Quinnipiac University
Hamden, CTAssociate of Science - Computer Programming
Waterbury State Technical College
Waterbury, CT05.1992
Skills
- Release & Change Management process
- ServiceNow
- JIRA
- Excel (Vlookup function, pivot tables, adding functions into working solutions)
- Setting goals and driving results
- Active listening
- Team building and collaboration
- Risk assessment
- Excellent communication
- Organizational skills
- Building strong team camaraderie which motivates team members to provide discretionary support The extra energy, desire to want to help out above and beyond regular duties
Timeline
Release Management Sr. Advisor
UST Global
04.2016 - Current
Release Management Advisor
Anthem
04.2011 - 04.2016
Sr. Programmer
Anthem
05.1998 - 04.2011
Lead Collection Correspondent
Timex
04.1980 - 05.1998
Bachelor of Arts - Interactive Digital Design
Quinnipiac University
Associate of Science - Computer Programming
Waterbury State Technical College