Nancy Villagran
San Jose,CA
Summary
Service-oriented delivery professional with demonstrated record of road safety and clean driving history. Familiar with logging daily activities, coordinating customers request. Plans and manages efficient routes to maximize deliveries and customer satisfaction. Reliable and energetic worker and motivated to consistent, prompt, and courteous service.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Amazon Delivery Driver/Dispatcher
Piranha Ops LLC
Milpitas, CA
08.2020 - Current
- Providing customer service.
- Communicate customer complaints, requests, and feedback to dispatch.
- Loaded and unloaded packages in a delivery van.
- Practice safe and secure loading methods to avoid damaging packages.
- Interpreted maps, followed written and verbal directions.
- Ability to drive Freightliner over 10,000 lbs.
- DOT certified.
- Received daily delivery instructions and route assignments from dispatch.
- Adhered to all applicable traffic laws while driving delivery vehicle.
- Communicated regularly with dispatch regarding any delays or issues encountered on routes.
- Drove safely in all weather conditions, including rain and heat.
- Received and dispatched calls for drivers on the road.
- Assigned drivers to appropriate routes on the morning of work duty.
Production Assembler
Wolfspeed
Morgan Hill, CA
09.2022 - 04.2023
- Perform quality inspection in the production of semiconductor devices
- Perform the in-process (die attach and wire bond) inspection, and the final Tray and Tape & Reel inspection, according to the inspection procedures
- Set-up and operate automatic/manual Die Attach, Flip Chip and Dispenses equipment
- Operated a variety of equipment, including high-powered microscopes, with speed and accuracy
- Monitored processes, reporting abnormalities to the management team
- Set up and correctly operate tool room machines and equipment
- Setup machines to efficiently meet daily work orders and specific tool sharpening demands
- Assembled components and sub-assemblies according to written instructions, diagrams, and blueprints.
- Performed quality checks throughout the production process to ensure all parts met specifications.
- Inspected finished products for defects, ensuring conformance with customer requirements.
Delivery Driver
ROAD WARRIOR LOGISTICS
Manteca, CA
02.2020 - 07.2020
- Providing customer service
- Communicate customer complaints, requests, and feedback to dispatcher.
- Loaded and unloaded packages in delivery van
- Practice safe and secure loading methods to avoid damaging goods
- Interpreted maps and followed written and verbal directions
- Received daily delivery instructions and route assignments from dispatch.
- Inspected delivery vehicle to ensure optimal safety and performance prior to each trip.
Computer Lab Assistant
Modesto Junior College
Modesto, CA
08.2017 - 07.2020
- Documented data
- Assessed and tested game builds to uncover bugs and assisted in finding resolutions
- Assisted patrons with troubleshooting computer and software problems.
- Provided information on the use of computers, hardware, and applications to patrons.
- Installed and configured printers and other peripherals in the lab.
- Maintained supplies for the computer lab.
- Monitored usage of computers to ensure proper use by students/professors
- Resolved technical issues related to network connections and internet access.
Sales Associate
Target
San Jose, CA
08.2013 - 12.2013
- Accurately tracked customer orders, identified, and resolved any issues during order fulfillment
- Set price book to increase stock and product knowledge
- Established personal connections with customers, exceeding customer service expectations
- Handled customer inquiries, answered questions, and resolved problems in a timely manner
Education
High School Diploma -
Christopher High School
Gilroy, CA06.2013
Skills
- Customer service
- Communication skills
- Time management
- Bilingual
- Delivery driver experience
- Mechanical knowledge
- Assembly
- Guest services
- Dispatching Experience
- DOT Compliance
- GPS Navigation
- Package scanning
Certification
DOT certified
Languages
- English
- Spanish
Timeline
Production Assembler
Wolfspeed
09.2022 - 04.2023
Amazon Delivery Driver/Dispatcher
Piranha Ops LLC
08.2020 - Current
Delivery Driver
ROAD WARRIOR LOGISTICS
02.2020 - 07.2020
Computer Lab Assistant
Modesto Junior College
08.2017 - 07.2020
Sales Associate
Target
08.2013 - 12.2013
High School Diploma -
Christopher High School
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