Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Nancy Villasenor

Satellite Beach

Summary

Experienced with leading customer service teams to achieve high standards. Utilizes expertise in problem-solving and team development to enhance service quality. Dedicated customer service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive collaborative teamwork.

Overview

8
8
years of professional experience

Work History

Customer Service Team Lead

Rhea Lana Consignment
08.2021 - 02.2024
  • Supported subordinates in navigating difficult interactions with customers, offering guidance on appropriate de-escalation techniques when needed.
  • Streamlined processes for faster issue resolution, resulting in increased customer satisfaction.
  • Served as a resource for subordinates, answering questions and providing guidance on best practices in addressing specific customer concerns.
  • Took cash and credit card payments.
  • Resolved product or service problems by clarifying customer's complaint, determining cause of problem and selecting best solution to solve problem.

Receptionist

Elizabeth Richardson Center
01.2016 - 05.2017
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Resolved customer problems and complaints.
  • Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
  • Handled sensitive medical information with discretion while maintaining strict confidentiality standards.
  • Provided clerical support to company employees by copying, faxing, and filing documents.

Education

Siloam Springs High School
Siloam Springs, AR

Skills

  • Customer satisfaction
  • Policy enforcement
  • Professional telephone demeanor
  • Customer relations
  • Customer service excellence

Languages

Spanish
Native or Bilingual

Timeline

Customer Service Team Lead

Rhea Lana Consignment
08.2021 - 02.2024

Receptionist

Elizabeth Richardson Center
01.2016 - 05.2017

Siloam Springs High School

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