Nancy Walton
Cave Creek,AZ
Summary
At TTI SUCCESS INSIGHTS LTD, I excelled as an Invoicing Specialist, enhancing customer satisfaction through precise and timely invoicing. Skilled in dispute resolution and payment tracking, I led training for new staff, ensuring seamless integration of clients and maintaining high accuracy in high-volume invoice management. My proactive approach significantly improved process efficiency and client relations.
Overview
30
30
years of professional experience
Work History
Invoicing Specialist
TTI SUCCESS INSIGHTS LTD
09.1994 - 04.2024
- Improved customer satisfaction with timely and accurate invoicing, addressing inquiries promptly and professionally.
- Trained new employees on invoicing procedures, contributing to a well-prepared workforce capable of handling complex tasks independently.
- Integrated new clients seamlessly into existing workflows through efficient account set-up processes tailored according to specific requirements.
- Prepared and mailed invoices to customers, processed payments, and documented account updates.
- Enhanced invoice accuracy by meticulously reviewing and verifying data prior to submission.
- Managed high-volume invoices, ensuring proper coding and approval before processing payments.
- Interacted with customers to resolve billing disputes and respond to inquiries.
- Verified accuracy of billing data and corrected discrepancies.
- Processed customer invoices, credit memos and payments within established timelines.
- Handled account payments and provided information regarding outstanding balances.
- Responded to customer concerns and questions on daily basis.
Skills
- Payment tracking
- Accounts Receivable
- Deadline-oriented
- Invoice Processing
- Dispute Resolution
Timeline
Invoicing Specialist - TTI SUCCESS INSIGHTS LTD
09.1994 - 04.2024
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